The Success Community

When I’m reviewing sites to make sure they are getting the most out of Vanilla, I’m always surprised to see some sites only have 1 reaction enabled – usually “Like” or “Upvote” – personally, I like a little variety beyond just these – I often share this screenshot of our user reactions – in this community, “Awesome” is…

Hi everyone 🙂 I'm looking for tips and ideas on how you're tracking sentiment in your community. Our wider team is pretty keen on understanding what sort of sentiment the interactions on our Community is generating. At the moment, reactions seem to be the most logical/best way of gauging this and I've while I've created a…

Leaderboards are a great way for users to get feedback on what kind of impact they are having on your community – but how to best leverage them can be a hot topic. If you don’t have leaderboards set up in your community yet, check out this article. Who should be on the leaderboard? For many communities, it makes sense to…

"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…

I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…

Join us on Tuesday, August 15 at 2pm EST as we take a look at some of the common 'myths' used when talking about Customer Success and Community. Whether you are a Community Manager looking to help your internal stakeholders understand the value Community can bring, or a Customer Success professional wanting to understand…

We have been running an instance of Vanilla forums for over a year. One of the things I would like to figure out is what to do with duplicate questions. 1. Link existing related posts What I have been doing is copying date URLs from other posts to help answer questions. This works but I would prefer to get search results…

Hello, good day to all. Yesterday session was very fruitful to me HL Vanilla Connect - Customer Success & Community. Really inspiring and the topic discussed was really matched with our community planning. However, I would like to rewatch the session. May I know when it will be uploaded? I might forget some of the points…

Hey all, I am currently looking in to the analytics side of Vanilla, possibly leaning towards maybe webhooks to then store the data somewhere and build dashboards off of that data. But, question is , does anybody have any fancy tricks or tips they are using to gain insights on their community? Like for example I would like…

Hellloooo Success Community! 👋 It's time for another Community Roundup! As July wraps up, we’ve seen some really great posts in this community lately and I wanted to make sure you didn’t miss a thing!! 🔥 Email digest is available for preview! It’s finally here and ready for preview in this community, make sure that you…