The Success Community

Hi all, one perennial challenge we grapple with is how to engage executives in community. Online community spaces and content tend to be really well geared for product users, but we are looking for new ways to engage the leaders of those teams (our “economic buyers,” if you will..). These folks usually split their focus…

Hey Success Community Members! 👋 You might have seen @Kirstie Macfarlane's post on our new feature that allows you to opt members in to follow certain categories: Like many of you, I want to make sure you know about the latest and greatest features of Higher Logic Vanilla and keep you in the loop on our upcoming events,…

Has anyone limited the ability to use private messaging to certain groups? As we try to get our clients to all allow their employees on our community, this is one of the legal concerns we run into — clients are concerned that we can't monitor 1:1 private messages on Vanilla. When I tested this a few months ago, it appeared…

Hiya, I went to Export a custom chart I had created that uses the Discussion Name and the creator ID to track enhancement requests (Ideas). Normally the CSV file has the name as static text in the exported CSV file. However today I noticed the export changes the Name to the Discussion ID: This behaviour has changed, but I…

Time for another #TipTuesday! Did you know Higher Logic Vanilla has an addon that can be enabled called Avatar Pool? With Avatar Pool enabled you can upload a custom selection of Avatars for your members to choose from. Members can browse through your pool and select an Avatar that suits their preferences. You can limit…

Hey everyone! Wanted to share a little bit of info about an upcoming event we’re hosting with Airmeet, a virtual events platform, and Dan Cmejla, VP of Community at Apollo! On Thursday, July 13th we’ll be talking about how to grow your community and boost retention with community events. Here’s what you’ll learn: Why it's…

I speak to a lot of Higher Logic Vanilla customers who are keen to drive advocacy in their communities, and a few common themes typically come up that I thought I would share with my friends here 😊 I’d love to hear what works best (or doesn’t work) for you! I know there are a few regulars in this community that are ROCKING…

Today's Tip Tuesday is focused on trolls. And I'm not talking the fun, cute dolls with big silly grins that you can twist their hair into wild shapes (yes, I'm old. I know). I'm talking about internet trolls. The trolls of legend used to only reside beneath a creepy stone bridge crossing a stream through a spooky forest.…

Hi everyone! I will be hosting the upcoming Vanilla Connect Session with @screghan and @Shauna on June 20th with 2 time slots: one at 10am EST and a later session at 2pm EST. This will be an open session so you can come with any product or strategy questions. We also encourage sharing of any successes that you have…

Many community managers report on monthly metrics that involve unique users, such as active users or contributors. One of the most common questions that come up is how come when CMs compare the number of active users for April, May, and June and add them up manually and the number of active users for Q2 (April 1 - June…