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How to Graph Page Views of One Community Category
I would love to learn how to create a graph of category views over time for jut one specified category, and I'm having a hard time filtering out the other categories on the graph.
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Moderation Queue Notification
Hi, Is there any way to set up an email notification when a user requests access and is placed in the moderation queue?
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Upcoming Webinar: Introduction to Moderation Services!
Hi everyone! 👋 My name is Manon and I am a Marketing Manager here at Higher Logic. We know how challenging it can be to manage a community, especially if you have a small team. That's why we're excited to invite you to our upcoming webinar on Higher Logic Vanilla's Moderation Services! Be sure to join us Wednesday, March…
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Linking to a specific comment within a thread
Hello! I just learned that when you post a comment on a thread, the url updates and takes you directly to the comment within the thread. However, I can't figure out a way to link directly to a comment within a thread that someone else posted, or is an older post. Is this something that is possible? My use here is that we…
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HL Vanilla Connect: Strategic Community Planning Framework March 14th
Hey everyone! 👋 Great community starts with a great plan – we use a planning framework called SPAN & CARGO to help you nail down what kind of community you are trying to build and how to get there – whether you’re creating a community plan for the first time, or revisiting your plans for 2023, creating a SPAN & CARGO plan…
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What's the best way to manage an AMA in Vanilla?
Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.…
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Do your internal users post to your Ideas board?
Hi everyone, We currently only allow customers to post to our Ideas Board but we've had some questions from our Product team about whether internal staff users can post there too. Account Managers/Support team etc. are often given feedback directly from customers and they are wondering if they could post it to the Ideas…
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Managing PMs with multiple moderators? Strategy needed!
Hi All, How do you manage Private messages with multiple moderators? Do moderators sign up with their own accounts, or do you share an account? We are unclear how this works in Vanilla. We work in shifts, so it could be a sign off, but we like to be able to see all the PMs in one view, and be able to reply, whoever sees…
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Customer experience after SSO is setup
We are in the process of getting SSO setup internally so that customers can access our community directly from our app without the registration process. Once we have this setup, if an unregistered customer came to our community via a Google search or any way that's not the app, what does the registration process look like?…
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Custom report for user registration
Is it possible to create a custom report with the analytics to see a list of users who registered within a specific time period? I know I could go to the user list in the moderation tab and sort the list by registration date but this might be easier. I am thinking of a use case where someone wants to see a report of who…