The Success Community

We're excited about the different zaps available to maximize our time. Unfortunately, we did not see a zap to automatically create forum accounts (unless overlooked). Use case: When a customer/non-forum user interacts with our community offerings, we want to automatically create a forum account using Zapier. Is this…

Looks like it’s time for another #TipTuesday! We all want our communities to have the most engagement… right? Today we will be talking about a useful way to promote engagement through Gamification in your community using the – Badgify Comments addon https://success.vanillaforums.com/kb/articles/104-badgify-comments…

Time for another #TipTuesday! Today we’ll be talking about two useful (yet under used) moderation tools: Bump and Sink I know you might be thinking “that sounds like a bad name for a corny dance move” but stick with me! As you likely already know, the recent discussions page, category discussion pages and any discussion…

I was chatting with one of my fave clients last week about whether or not they should allow their users to delete their posts. It was toward the end of the call, so I thought I might as well feed two birds with one scone 🕊️ and write up my thoughts and see if the community had any additional thoughts on this one. First,…

Hi Folks, We are experimenting with adding descriptors onto category pages. We would like to add a short descriptor within the banner, much like the Vanilla Success Community has done. My question is how did you do this? We are not seeing an option to add a descriptor within the banner but it's possible we could be missing…

Hi everyone, Please join us for a chat all about theming with Vanilla! @Shauna and I will be hosting two sessions in two weeks: April 11th from 2:00 to 3:00 pm EST: April 11th from 8:00 to 9:00 pm EST: We'll look at the basics of foundation, layout editor, and our favourite widgets. We will examine four theme examples…

Heyo! Me again! I'm getting ready to present the state of our Community to the company. I'm looking for ideas/suggestions on how you present the state of your Community. Do you use a powerpoint deck? What metrics do you focus on? How do you know you are reporting info. that's helpful for the entire company? Thanks for…

We are getting super excited about our upcoming Vanilla Connect!!! Would love for you to join me @Shauna @Kirstie Macfarlane to share victories/accomplishments in your community that you have recently achieved! We are also looking forward to discussing any questions that you may have for our team and your peers about…

Many first timers (especially in product oriented communities) that go through your community (or even ask a question) aren't looking to join a new community at all, they're not there for your amazing community plan and experience (sorry): they just want an answer to their question, ideally as quickly as possible. To…

I love the resolve feature! We are using it as kind of a QA function. We have a review team that verifies each question was answered correctly and fully (no open issues). Resolve tells them whether the discussion has be checked or not. It would be awesome to be able to run metrics on how many discussions created in a time…