The Success Community

Oh hai! Question for you all: How do you work with multiple teams moderating your communities, owning different areas of the forum… but only having one Unresolved queue to manage all posts in every category? Do you: All use the same Unresolved list (ignoring each others categories in the list and skimming through to find…

Hi! We've had a Vanilla instance for 3 years, and through an acquisition, now have a Khoros instance as well that we will be migrating into a combined Vanilla instance. If you migrated from Khoros, and have any pointers about your migration experience, I'm all ears. Bonus points if you have merged a legacy Khoros instance…

I'd like to create a subcommunity. To research the idea, I'm looking for Vanilla users that have a subcommunity to see how it is all set up. Who has a community + subcommunity here that you wouldn't mind me snooping around in? Thanks! Liselotte

We've had a few members recently approach us saying, "I haven't joined your community yet because I don't want (fill-in-the-blank) to be able to see my activity there. Can I join anonymously?" My advice to them so far has been to join as they normally would but use a nickname as a username (I have to manually approve…

As promised, here's information on finding out which of your guest views are actually bots! You'll visit the APIv2 page on your dashboard, as shown here: Here's the request body to use - just changed the dates for the period of time you're looking for: { "collection": "page", "start": "2023-01-01", "end": "2023-01-31",…

Over the weekend, my community had a big ol' spike in guest visits (guests=people not logged in) on a SUNDAY of all days. The average for the week was 200-300 guest visits each day, then on Sunday - boom! - nearly 3,000 guest visits. There were no social media posts, newsletters or other marketing efforts that day. Perhaps…

Communities hold tension for what the host organization wants it to be, and what the community members need it to be. For Community Leaders, it is in their best interest to have a close pulse on the needs of the community members and- what better way to find that out than to ask them directly. Survey creation is both an…

Hello, I'm hoping to be able to review the monthly point earnings for Staff members from last month. Since our leaderboard resets monthly- I'm trying to find a reliable way to report on this without just grabbing a screenshot/manually recording on the last day of every month. Grateful for your thoughts and suggestions

Hey everyone! 👋 We've launched a new section of community: https://success.vanillaforums.com/categories/success-office-hours We've added some quick lil drop in sessions where you can come and ask a quick question around community strategy & best practices, all things HL Vanilla, feedback about this community, or I can just…

I was chatting with a newly launched Vanilla Customer trying to hack creating custom dashboards from scratch, and this made me realize that although it’s common knowledge, a hand full of users are still unaware that you can copy Vanillas OOTB dashboard, edit it and set your own filters and that’s all! Also, for Vanilla…