To help you build and foster a successful community.
Thanks for joining the AI Search Assistant BETA. This space is where you can: Share your feedback — what’s working well, what feels confusing, or what you’d like to see improved. Report issues or bugs you encounter (screenshots or examples are especially helpful!). Ask questions if you’re not sure how something should…
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
This happened today, where the AI Summary source has an incorrect URL. The article exists, but the URL is incorrect. When I click on Add React Components to Banner, the URL in the summary is: https://success.vanillaforums.com/articles/add-react-components-to-banner In the sources the correct URL is:…
During today’s BETA session, we had a great question come up about language support in the AI Search Assistant. The Question: If I interact with search and the chatbot in a different language (for example, French), will the AI Posting Assistant also create my draft post in that language? The Answer: Right now, the Posting…
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
We’re all watching how AI summarization is reshaping content discovery. Tools are now pulling answers from across the web in seconds, but here’s the big question: How do you become the source that AI summarizes, quotes, or links to? Lately, I’ve been experimenting with ways to position content for higher visibility…not…
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
As I dig deeper into the impact of AI summaries on community engagement and site traffic, I’ve been exploring a term that’s quickly gaining traction: AIgents (AI agents). These tools don’t just surface information—they act on behalf of users. Think: summarizing content, answering questions, and recommending next steps...…
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When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
One of the simplest ways to bring a brand’s look and feel into your community is with custom banners. If design isn’t your day job, don’t worry. Tools like Canva (or alternatives like Pixlr) make it easy to create clean, professional visuals in just a few minutes. Here are some quick tips for getting started: Start with…
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
