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Adding a LLM AI bot to your community to answer (product) questions
Many first timers (especially in product oriented communities) that go through your community (or even ask a question) aren't looking to join a new community at all, they're not there for your amazing community plan and experience (sorry): they just want an answer to their question, ideally as quickly as possible. To…
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Will the Resolve function be added as an option to measure in the analytics dashboard?
I love the resolve feature! We are using it as kind of a QA function. We have a review team that verifies each question was answered correctly and fully (no open issues). Resolve tells them whether the discussion has be checked or not. It would be awesome to be able to run metrics on how many discussions created in a time…
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Roadmap presentation
Hi, Could someone from @Vanilla Forums post the presentation and recording from the roadmap meeting the other day, please? Thanks!
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Product suggestion category. Good or Bad?
📢Heyo! We are on the fence about adding a section to allow users to suggest product updates. Has anyone done this? If so, how has it worked out? Our hesitation is that we don't want folks only coming to the Community to suggest product features. Is this something you have had a problem with? Any insight would be super…
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How do you engage your Ambassadors?
Heyo! I'm looking for ways to reconnect with our Ambassadors to get them involved. We are running monthly takeovers where an Ambassador completes a specific amount of posts. Any other ideas on fun and engaging ways to interact with our Ambassadors would be very helpful. Thanks
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Reporting and exporting "date posted" field in a table
Apologies if this has been asked before, but is there way to get a working "date posted" column in a table? I can add Discussion Date but the date doesn't show, only an "Other" message that doesn't export to a date when downloaded as a csv. I can see the date posted under the Discussion Name column but that doesn't export…
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Canned responses for mods?
Assuming you have multiple mods and a busy forum, they're probably encountering similar situations on a daily basis that warrant a similar response. How do you handle these? Do the mods keep a Gdoc on hand with canned responses they copy-paste from? What does your workflow look like? Is there a Vanilla Addon that can hep…
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📊 🏆 How to analyse points distribution in Excel/Google Sheets
Happy Wednesday, friends! 🤓 When reviewing and analyzing points distribution, one of the things I like to do is take an export of users, and use excel/google sheets to tell me how many users are in each rank so I can figure out if the current structure makes sense (or if a proposed structure would make more sense! Once…
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Who changed that?
Have you ever wondered who on your team made a change to your site configuration? Maybe one of your plugins was toggled off, or the settings were changed and you’re not sure why. You’re probably already familiar with the Change Log page on the moderation tab of your dashboard, but did you know that this tool has recently…
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Can you see the searches where there are no results?
I'd like to know what our members are searching for that are returning no results. Is that possible?