The Success Community

One of the things that comes up time and time again in my conversations with community builders is how to get staff members more involved. I've found that these 3 key things work for me: Thinking about what’s in it for them & communicating value Personal, 1:1 relationships Specific, clear asks 📣 Thinking about what’s in it…

Curious how many badges (and what kinds of badges) users are earning in your community? Using badges to tie in activity from a third party like an LMS or other initiatives like events? You can read our documentation on the Badge data source for analytics here:…

Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…

Hi everyone! This September will mark 1 year of going live with our customer community. We want to celebrate this milestone with our members and also with our internal employees. Would love to hear what others have done to celebrate the 1 year mark of their community with members and fellow employees. We want to make a…

Hello all, Has anyone found a way to be able to get the role of the user through JavaScript or anything? I have tried to look at the network calls to see if there was any JSON that I could manipulate. Pretty much, use case is I want to get the role of the user and do multiple things with that string, 1) put it into a…

Happy Friday, everyone! ✅ Got cool, interesting community initiatives to share? ✅ Any questions you would like to hear feedback from other community leaders using Vanilla? ✅ Or discover any best practices to maximize our platform? @Shauna, @JSaghbini and I are excited to host our next Vanilla Connect Session on Aug 1, 2023…

Since statistically, most community members consume content rather than post, I'm interested in tracking each month the discussion posts with the highest number of views. Is this possible? I was struggling to pull this info in the Vanilla analytics. Thanks!

Hi Vanilla friends! I seem to have a lot of users that haven't logged in in donkeys years… (and I love cleaning up…) So, how long do you keep 'inactive' users profiles? Do you ever delete old user profiles? If yes, after how much inactive time? Is there anything about this in GDPR? From what I've understood, you can only…

Hi everyone, Just want to check in and see if others are experiencing issues with analytics displaying data at the moment? Two main things specifically from what I've observed; Discussions are being listed as deleted when in reality they are not deleted and it also displays their ID rather than name. Occurs in both default…

If only I knew this, I would have known what to do... 🤔 There are moments when we crack our brains wondering- am I missing something? Is it only me or my community experiencing this concern? Has this been reported? Is there a workaround? Or is there already a fix in place? Those are just a few questions we ask ourselves…