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People. Knowledge. Ideas.

To help you build and foster a successful community.

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Upcoming Events

HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @Erik Veenhuizen and @MaureenD, and a group of…
AI Study Group for Customer Marketers
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
How AI Is Changing the Way Community Teams Work
An introduction to MCP for community professionals For most community teams, AI tools like ChatGPT and Claude have become a regular part of the workflow, but they've always had a fundamental limitation: they have no connection to your community platform. Every time you want an informed answer, you're manually pulling data…

Featured Posts

April Success Community Roundup!
Hey Vanilla friends 👋 Happy April - or if your family is anything like mine, happy practical joke month! 📚 Fun Story: A couple of years ago my husband took a free online coding class at Harvard. His brothers spent months breaking into our house and hiding Harvard themed swag around for us to later stumble across (mugs,…
A New Support Communication Channel!
It's May! And to celebrate, the Vanilla Support Team is trialing a new communication channel. We're turning off our phones for the month and replacing them with schedulable 10-minute Zoom calls. That's right! All Vanilla customers will now be able to schedule a 10-minute Zoom call - often within the hour - with an…
Live Demos to Lasting Value: Building the Partner Spotlight Series Hub
Hi Community! The Blackbaud Community hosts a quarterly Partner Spotlight Series webinar featuring partner solutions in 10-13 minute speed demos. The Spotlight Series is a valuable way for our members to discover and learn more about these partner solutions. As the catalog of sessions grew, so did the need for a more…

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New on the Blog:

Where Should Your Community Live? Weighing Social vs. Owned Platforms
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
What It Takes to Be a Great Community Manager with Izzy Neis
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
Customer Advocates Are Everywhere—You Just Have to Know Where to Look
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
How to Measure the ROI of Community Engagement: A Guide
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.