To help you build and foster a successful community.
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
Hi all! I recently discovered the space to see a summary of activity occurring on my site, and had a question. When looking at new members, I can see the first 5 or 6 names, but if there were more that signed up, it simply says "plus 5 more". Is there a way to see who those 5 more were? I thought about a report that brings…
Hey there! We are looking at adding a community data management system to our tech stack. We've been chatting with a few, but I was wondering if anyone is currently using Commsor or Orbit and wouldn't mind having a chat about your experience with them? Mostly, I am trying to understand expectations of the products, why you…
Hey everyone! In your research, have you found any mathematical models for the growth of users over time? Or even any data showing the growth over time of developer communities? I'm looking to find data around community membership, % of users of products who are in the community and growth rate or even screenshot of a…
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In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
Hey Vanilla Friends 👋 Welcome to a new program we're excited to share with you! For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will share some (anonymized) metrics from 3-4…
It’s natural to want to compare your community’s performance to others in the industry. Many... The post How to Benchmark Your Online Community—Against Itself appeared first on Higher Logic.
Building a sense of community and belonging is at the heart of any successful community... The post Crafting the Narrative: 3 Tips for Articulating the Value of Your Community appeared first on Higher Logic.
We’ve all heard it: how a business succeeds or fails depends on how customers feel... The post Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core appeared first on Higher Logic.
Building an online community around your brand is one of the smartest long-term strategies for... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty.... The post Should You Measure NPS in a Support Community? appeared first on Higher Logic.