-
AI and ROI
Good day Community, ROI is always a hot topic, and I am working with Claude AI to create an ROI worksheet from my monthly community health numbers. Here is a prompt I have used: Help me prove the ROI for my community based upon the questions asked and answered by customers. See the attached Community data for Feb 6, 2025 -…
-
Measuring “resolution rate” / solved questions in Vanilla?
Hey folks 👋 I’m trying to find a good way to measure something similar to resolution rate in our community. Basically: of all questions asked, how many do we actually solve? The goal is to better understand how helpful our support is (and ideally an indication for user satisfaction too). I know there’s the Accepted Answer…
-
Managing Ideas within Community - seeking best practices
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…
-
#TipTuesday: 3 helpful analytics charts for content ideas
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
-
OOTB Report: Posting - 2 reports (Users with the most posts) What's the difference?
Good day Community, I am looking at the OOTB Report: Posting There are two reports titled "Users with the most posts." What is the difference between the 2 reports? They have the same labels, but different numbers. Thank you, Toby
-
Emails Sent from Community - is a digest available?
Good day all, Regarding email notifications sent from my community to members, is it possible to see how many were sent and what the open rate is? Best, Toby
-
Does anyone know how to setup a PowerBI dashboard for HLV analytics?
Hi everyone! Does anyone know how to create a PowerBI dashboard using HLV Analytics so I can get a holistic view of our customers within one view without having to pull multiple dashboards? It's extremely manual and time-consuming and I'm unable to determine holistic growth both at the individual and account levels: This…
-
Analytics Hackathon 2024! 💻
Calling all Vanilla experts! As well all know, the Vanilla analytics offer a lot of opportunity for customization and creativity. In order to inspire others, we would love to see some great examples of custom charts! In exchange for sharing your expertise, you'll earn this shiny new badge 🤩 I'll get things started with a…
-
List of Top Metrics You Report Up To Leadership and Measuring Stickiness
Hi everyone, My name is Cali and I work with a B2B SaaS Enterprise company. Currently I am working on tracking our top 20-30 companies within our Vanilla Dashboards and was curious if anyone had a cheat sheet/list they could share on the top metrics they report up to their leadership. I have several in mind and already…
-
Posting analytics why doesnt it inlclude all post types
We use Vanilla for Community. I have a question regarding the analytics. I was reading the https://success.vanillaforums.com/kb/articles/1502-analytics-terminology Here it is mentioned Discussions, Questions, Polls, Ideas, or Events are types of posts. Comments and Answers are also types of posts but are considered…
-
Anyone else seeing a weird spike in "Other" views?
Hi broader Community folks, We submitted a Support ticket about this but Support wasn't sure what this meant either, so thought I'd ask here to see if this change is unique to us or is happening across other forums. We're seeing a big spike in "Other" views when we look at views by Type. It started in March and suddenly…
-
Question about Snowflake and Tables
Good day Community - I have been using Fivetran to export community data into Snowflake and have questions about 2 Tables: Search Session What information do these 2 Tables provide and what does "Session" define? Thank you, Toby
-
How can I filter out deleted posts in my Analytics data?
Hello! The forum I run has been inundated with spam posts, which isn't great, but that's something we're dealing with. We'd still, however, like to track how popular the individual tags are to see if our users are interested in a specific tag due to a recent event, for example. However, the tag numbers are being swamped by…
-
Custom Dashboard to Display Group Stats
I would like to create a dashboard for a new Group that we have created. I would like to see stats for a Group such as: Page views Active Users Visits New Users Most Viewed Pages Downloads etc. It appears that I may be able to get this information using a filter Category Name = Social Groups, but I would like these stats…
-
Are analytics accurate?
Since implementing Custom Post Types (last 2-3 months), we've continually saw a dip in our analytics. I'm curious if others are reporting drops in traffic, new posts, new comments, monthly active users, contributors, and more—or if our site is just performing worse and worse as the year goes on? The following categories……
-
Are metrics for widgets available?
Good day Community - I have a short video posted on my community Home page that provides a tour to help visitors get the most out of the community. Is it possible to gather metrics on how many have clicked on the video / widget over a period of time? I would like to learn about the widget's popularity and if I can make…
-
Calculating ROI - How are you doing it?
I was chatting with a colleague about how to calculate ROI (Return on Investment) for support communities the other day — in my experience most organizations will need to get some data from community, some from surveys and some from other orgs, such as their support org. While discussing, this great video from Brian…
-
Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
-
What is "Discussion Status" in Moderation Analytics?
Hiya, "Discussion Status" has suddenly appeared in our Moderation charts as of the first week in February. I have to assume it's not changing an Idea Status, but "Resolving" a post? Is that correct? Thanks! Genevieve
-
Is it possible to create a chart, or use an API to track the number of resolved questions per month?
We're working to improve the quality of responses posted to our Community. While we hope we'll be able to inspire growth in our accepted answers, one of the steps I think we need to take to move that needle is to track the number of resolved questions we achieve in a month. Resolved for us means that a user may not have…
