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Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
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What is the difference between "Questions solved" and "Answers accepted"?
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
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How Do You Know if Your Community is Healthy?
I have had a lot of conversations with community professionals, and one of the biggest common areas of interest (and often frustration!) is knowing what the data actually tells us about the health of our community. Discussions, comments, comments per discussion, page views, active users, new users…I can track all of that…
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How Are You Aligning Community to Company Goals?
Community metrics are part of the lifeblood of community management. How well are you meeting needs? Are you providing value? But an often overlooked component of community metrics is how your internal leadership perceives the value of community. How are you making sure your leaders understand the true value your community…
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Focused Analytics
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
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How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…
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Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
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#TipTuesday: 3 helpful analytics charts for content ideas
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
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Identifying New Members
Hi all! I recently discovered the space to see a summary of activity occurring on my site, and had a question. When looking at new members, I can see the first 5 or 6 names, but if there were more that signed up, it simply says "plus 5 more". Is there a way to see who those 5 more were? I thought about a report that brings…
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Commsor, Orbit, Commonground - Community Data management systems
Hey there! We are looking at adding a community data management system to our tech stack. We've been chatting with a few, but I was wondering if anyone is currently using Commsor or Orbit and wouldn't mind having a chat about your experience with them? Mostly, I am trying to understand expectations of the products, why you…
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Mathematical Models for the Growth of Users Over Time
Hey everyone! In your research, have you found any mathematical models for the growth of users over time? Or even any data showing the growth over time of developer communities? I'm looking to find data around community membership, % of users of products who are in the community and growth rate or even screenshot of a…
