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Upcoming HLV Connect: Open Sessions Reminder - June 20th
Hi everyone! I will be hosting the upcoming Vanilla Connect Session with @screghan and @Shauna on June 20th with 2 time slots: one at 10am EST and a later session at 2pm EST. This will be an open session so you can come with any product or strategy questions. We also encourage sharing of any successes that you have…
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Why don't monthly totals added up equal quarterly totals for some charts?
Many community managers report on monthly metrics that involve unique users, such as active users or contributors. One of the most common questions that come up is how come when CMs compare the number of active users for April, May, and June and add them up manually and the number of active users for Q2 (April 1 - June…
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How many unique companies are in your community?
It's great to know how many users you have, but in a lot of B2B communities, folks want to know how many unique companies are engaged in community, and how many users from each company. Analytics, as we've touched on before, is more 'as it happens' — if we want to know the total number of users that exist that belong to a…
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Best way to bring visibility to discussions with no engagement?
Hi, So the unanswered questions queue has been working well for us in getting users to answer questions posted by other community members. However, this queue only applies to posts that care categorized as Questions, not Discussions. Is there a URL that directs users to a page with Discussions that have yet to receive any…
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Got an awesome community strategy? We want to hear from you! 🎤
I’ve chatted with many of you here and on calls, and I’ve been so impressed by all the cool things you’re doing. We’d love to share your stories with a wider audience to give you bragging rights and to help inspire other community builders. We'd love to share your stories.... This could look like a Q&A posted in this…
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⭐️ Summer Product Webinar Alert!
Happy Friday! 🙌 If you haven't heard, we're hosting our Summer Product Webinar, next Thursday at 2pm ET. @Val and other members of our Product team will be talking about several updates, including improvements to member management, user preferences and more, and how you can use them to engage customers, scale your…
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When's the last time you walked a mile in your users' shoes? 👠🩴👞
So often, we look at the community from our admin views, and forget to check out what our members are actually seeing — how does that shoe fit? Is it comfy and sturdy, ready to set your users off on the right foot 🤭 (I can't miss a good pun like that, come on!) for their community journey, or are there some awkward parts…
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Search Queries without results - How are they calculated?
Hi team, I've been reviewing our search queries without results table over the last month and just want to understand how the results are calculated. Example - The screenshot below is our table from last month. Do these results mean that a member searched that exact phrase 3/4 times? ie. they hit the search button 4 times?
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Gifts for users
Hi! I'm looking into giving swag away to users for various acts of engagement. What online stores does everyone use that ship globally? Looking forward to your insights! Liselotte
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Known Issues initiative launched!
Hello, everybody! Today, I'm happy to announce the launch of our new HL Vanilla Known Issues initiative. In an effort to improve visibility into known issues that exist in the platform (i.e. bugs), we've begun publishing these to help you get the information you need quicker. To that end, we have two main resources that…