The Success Community

In case you missed my webinar a few weeks ago (you can find that here), our friends at ChurnZero have posted a recap on their blog: https://churnzero.com/blog/customer-community/ Anyone here building scaled success programs with community? What has worked for you (and what hasn't??) would love to hear others' experiences :)

Join @screghan and I on on October 24th at 10:00am EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with what you'd like to discuss.

Hey there Community Managers! Let's chat about why joining communities is so important, especially as more and more of us move towards working remotely or are still hesitant to get back to our normal, pre-pandemic social lives. The need for connection is deeply ingrained in all of us. We're wired to be part of communities,…

We’re excited about the new email digest feature which is currently in beta. You can check it out by subscribing in your Notification Preferences. If you would like to be a part of the beta testing group by having this feature enabled on your community, please let us know by going to this thread and leaving a comment. So,…

Hello! Is there a way to link users to an events page that only has events of a certain type? Use case: We host monthly webinars, fireside chats, and virtual support groups. I want to make a page to link people only to the upcoming virtual support groups.

Hello and good day to all, I would like to inquire if there is any limit or maximum number of users can logged in to the community for a day or a month at a time. My guess would be no limit; however, I am just checking if that correct since I did not able to find any discussion about this. Thank you and have a good day.

Hello and Good day, I would like to request your insights and opinions regarding the measurement of ticket deflection for support community based. Some of you may already use the average time to answer as a metric to gauge the community's success, however, I am interested in understanding how you calculate ticket…

Happy Fall everyone! 🍁 🍂 🍎 Next week is jam packed with community events, including a Product Roadmap Webinar and a great session on Community-Driven Customer Success with Kristi Faltorusso. On top of all that, @Shauna and I will also be hosting a session on Vanilla's theme variables and how you can use them in your…

In the digital age, our ability to connect with others and access information has been revolutionized by the increase in platforms and software designed to foster engagement. It’s not uncommon to see the term “online community” applied to various similar, but still very distinguishable technology solutions, including…

Hey everyone! I’m Rav, the Community Manager at Reckon Limited, we’re a financial software provider headquartered in sunny Sydney, Australia 🦘 and a fellow Vanilla customer for our Community. I'm stoked to have been asked to share a little bit about our Community journey and some tips & tricks we've implemented 😀 I look…