The Success Community

Eleven - not just the name of certain Eggo-loving telekinetic super hero from a nostalgic adventure show - but also the number of weeks left to wait for Super Forum! Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between…

Over the last year, you (and your peers) have ignited a SPARK that has inspired significant change and now it’s time to celebrate with the 2024 Super Forum Customer Awards! Starting today, you can nominate yourself, your organization, and your colleagues for a number of categories, including: Marketing Campaign of the Year…

The countdown is on!! Super Forum is nearly here! Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. In anticipation of this special event, we will be doing a weekly post to feature some…

Your community initiative holds tremendous advantages for various departments within your company, yet it competes with other budget requests. To secure the support of resource gatekeepers, it's crucial to present a compelling and reasonable business case that highlights the value of a community. Here are some key points…

Join @AndrewD and me for the first HL Vanilla Connect Open Session of 2024! We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users! Register here, and please reply with anything you'd like to discuss.

We recently heard feedback from a colleague who suggested adding a 'Most Liked/Helpful Articles' widget to our community. Currently within each article we have a 'was this helpful?' option that users can interact with by saying yes or no. My question is: How can we use this information to communicate back with community…

Hi! I’m Sara, the Manager of Community and Content Programs at Wellthy. Wellthy has a Care Team that helps family caregivers tackle the logistical and administrative tasks that come with caregiving such as scheduling doctor appointments, researching assisted living facilities, and appealing insurance denials. Wellthy…

Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…

Request the 8th Easter Egg Badge! Creating unified brand ownership with a consistently valuable brand representation throughout the entire customer journey is essential for organizations. Why? Because fragmented brand ownership negatively impacts your customer experience (CX). When there is robust communication and…

Hi - does anyone leverage naming conventions when you are posting assets or collateral to a Forum or Resource Center in the Community for customers … such as: Technical Brief: XXX (subject area) How To Video: xxx (subject/coverage area) Video: xxx (subject area – more of a awareness or 191 – not a How To guide) FAQ: xxx…