The Success Community

Hi! I’m Sara, the Manager of Community and Content Programs at Wellthy. Wellthy has a Care Team that helps family caregivers tackle the logistical and administrative tasks that come with caregiving such as scheduling doctor appointments, researching assisted living facilities, and appealing insurance denials. Wellthy…

Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…

Request the 8th Easter Egg Badge! Creating unified brand ownership with a consistently valuable brand representation throughout the entire customer journey is essential for organizations. Why? Because fragmented brand ownership negatively impacts your customer experience (CX). When there is robust communication and…

Hi - does anyone leverage naming conventions when you are posting assets or collateral to a Forum or Resource Center in the Community for customers … such as: Technical Brief: XXX (subject area) How To Video: xxx (subject/coverage area) Video: xxx (subject area – more of a awareness or 191 – not a How To guide) FAQ: xxx…

Hi Vanilla Community! Looking for some creative solutions here… how do you reward your members when they Vote on or create new Ideas? In our Community we use the Up Vote buttons on regular discussion/question posts as well, which means there's no easy way to see in our metrics who has voted specifically on Idea type of…

Hey Success Community! 👋 It's time for another Community Roundup! We're wrapping things up a couple of days early this month as most of us will be out for the New Year. We hope that you're also taking some time to celebrate with friends and family, in whatever way makes your merriest! As we wrap up this final month of…

As the year winds down, many of us will be taking some extra time off to celebrate the season with our friends and family. We hope you all have some holiday gatherings, special traditions, or even far off travels planned to make the most of this time of year. Here are some tips to make this holiday season a great one: When…

Right in time for a new year of tracking your community's success, we've got some great analytics improvements for you. Firstly, we've improved our analytics for Search by adding UTM parameters to both our search page and quick search results. UTM parameters are tags added to the end of a URL to help track and analyze the…

Is there a way to create a chart in analytics that shows how many ideas you have with each tag? In our Ideas Portal, we have tags by idea - for example 'Explorer Ideas'. We've created the pocket on the right which has links to each tag's page (similar to what Vanilla has). The tags relate to various areas of our product…

Hi everyone! I've been contemplating the idea of organizing an End of the Year awards post for our community, and I'm eager to hear about your experiences if you've done something similar. Feel free to share your posts on your Community; I'd love to gather some inspiration! Here are a few initial ideas I have in mind: User…