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Apply to Speak at Super Forum 2024
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…
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Summarizing and synthesizing Ideas
Hello Vanilla hive-mind! I was wondering if anyone uses any integrations or tools to help summarize and synthesize data from their Ideation categories? My problem is this - we have a very big product with lots of different modules and we get a lot of product feedback. Every quarter I need to meet with the PMs of the…
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Leveraging analytics dashboards for individual users
Did you know that you can pull information on a specific user in Vanilla? You can access this information either via the User Card or on the user's profile page: This will bring you to the analytics dashboard with information about this specific user and their activity on your community: This is, of course, valuable for…
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Video libraries?
Is anyone utilizing a tool to create a video library that is accessible and searchable on their community? I know you can embed videos into KB articles, but that doesn't work when we have a library of 40 videos we want to share.
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Discussion by Category Chart
Hi there! As we look to refresh our categories, I'd like to export all of our existing discussions by name with their assigned category so that we can stay on top of updating them. Does anyone know how to create a chart that shows discussion names and their assigned category names?
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What lessons can we learn from Reaction Analytics Data?
When I’m reviewing sites to make sure they are getting the most out of Vanilla, I’m always surprised to see some sites only have 1 reaction enabled – usually “Like” or “Upvote” – personally, I like a little variety beyond just these – I often share this screenshot of our user reactions – in this community, “Awesome” is…
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How do you track sentiment?
Hi everyone 🙂 I'm looking for tips and ideas on how you're tracking sentiment in your community. Our wider team is pretty keen on understanding what sort of sentiment the interactions on our Community is generating. At the moment, reactions seem to be the most logical/best way of gauging this and I've while I've created a…
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What kind of leaderboards are right for your community?
Leaderboards are a great way for users to get feedback on what kind of impact they are having on your community – but how to best leverage them can be a hot topic. If you don’t have leaderboards set up in your community yet, check out this article. Who should be on the leaderboard? For many communities, it makes sense to…
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#TipTuesday: Choose Your Community's Tone
"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…
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Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…