The Success Community

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 9 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…

In a recent discussion, we emphasized the significance of aligning with stakeholders and company objectives. This holds particular relevance for those venturing into community building, as this alignment proves pivotal for career progression and garnering internal community support. While understanding the "why" is…

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 10 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Hey there KB users! Are you curious which of your articles are getting the most views? This information can be incredibly useful for several reasons: Improve your SEO by more content relevant to these topics increase the value for your users (give the people what they want!) Orient your content creation plan for the future…

Hey Success Community! 👋 It's time for another Community Roundup! Happy New Year! 🥂 We hope that this year is starting off well for all of you, and that you're feeling refreshed and energized after a holiday break. Over here at Vanilla we've started the year off with some great sessions and new content, and we don't plan…

At the beginning of the year, countless organizations set specific goals/metrics, outline projects they plan to complete, and develop key monthly or quarterly milestones to ensure that they are successful. When looking at your online community, it is critical to have an effective content calendar to make sure that you are…

Whether you're in sales, marketing, customer success, or a community leader yourself, this session is your gateway to understanding how a well-crafted community can significantly impact every department in your organization, driving measurable business value with ease. We're thrilled to have Debora Seys and Diane Yuen, the…

So much of what we traditionally consider community growth is synonymous with “more”: More users More content More views More traffic But there may come a time in your community's maturity when taking a less is more approach can actually be a conducive ideology. We know from the technology adoption curve(1) that most users…

Is there a setting to allow users to upload videos directly to discussions or articles? When attempting to upload a video directly to our Vanilla Community I received an error message indicating that the file (Mp4) did not meet the expected file upload extension requirements ex. jpeg- am I missing a setting to enable this?…