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#TipTuesday: Choose Your Community's Tone
"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…
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Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…
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HLV Connect: Community & Customer Success: Mythbuster Edition!
Join us on Tuesday, August 15 at 2pm EST as we take a look at some of the common 'myths' used when talking about Customer Success and Community. Whether you are a Community Manager looking to help your internal stakeholders understand the value Community can bring, or a Customer Success professional wanting to understand…
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Best practices for managing duplicate questions
We have been running an instance of Vanilla forums for over a year. One of the things I would like to figure out is what to do with duplicate questions. 1. Link existing related posts What I have been doing is copying date URLs from other posts to help answer questions. This works but I would prefer to get search results…
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Recording of HL Vanilla Connect - Customer Success & Community
Hello, good day to all. Yesterday session was very fruitful to me HL Vanilla Connect - Customer Success & Community. Really inspiring and the topic discussed was really matched with our community planning. However, I would like to rewatch the session. May I know when it will be uploaded? I might forget some of the points…
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Anyone Got Any Fancy Analytic Tricks and Tips?
Hey all, I am currently looking in to the analytics side of Vanilla, possibly leaning towards maybe webhooks to then store the data somewhere and build dashboards off of that data. But, question is , does anybody have any fancy tricks or tips they are using to gain insights on their community? Like for example I would like…
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☀️ July Success Community Roundup!
Hellloooo Success Community! 👋 It's time for another Community Roundup! As July wraps up, we’ve seen some really great posts in this community lately and I wanted to make sure you didn’t miss a thing!! 🔥 Email digest is available for preview! It’s finally here and ready for preview in this community, make sure that you…
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What are you doing to drive staff engagement internally? 👩💻
One of the things that comes up time and time again in my conversations with community builders is how to get staff members more involved. I've found that these 3 key things work for me: Thinking about what’s in it for them & communicating value Personal, 1:1 relationships Specific, clear asks 📣 Thinking about what’s in it…
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Badge Analytics Charts
Curious how many badges (and what kinds of badges) users are earning in your community? Using badges to tie in activity from a third party like an LMS or other initiatives like events? You can read our documentation on the Badge data source for analytics here:…
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Tip Tuesday: Craft a Community Success Plan!
Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…