The Success Community

Hey there newbie! So you’ve inherited a HL Vanilla Community and don’t know where to start? We know this process can be overwhelming so we wanted to help start you out on the right path. The most important way to set yourself up for success is to join our Success Community, which you’ve already done (since you’re reading…

Hi there! I'm trying to see if there's an option to get data into members posting for the first time in the community. My use case is that - we have members who post regularly in the community + a lot of lurkers. Now, I'd like to know if there's any lurker who posted in the community during a gamification plan. Is that…

Hi Vanilla friends, I have an 'Articles' widget on the Community homepage that show featured articles from our KB. Now, we'd like to showcase this widget on our main public web. I'd need for it to be clickable, and update automatically if I've made any changes to the featured articles on Community. How can I do this? The…

Happy September, everyone! We would love for you to join us to chat about Vanilla and your community goals: ✅ Do you have any exciting and innovative community initiatives to share? ✅ Are there specific questions you'd like to pose to gather feedback from fellow community leaders using Vanilla? ✅ Have you come across any…

Hi @Shauna @kimmieharrington We're trying to use analytics to see how different items on our homepage are performing in terms of clicks. We've created the chart above to do this. Can we check that this is doing what we think: we have filtered the referrer's URL to our homepage so we are assuming all of the page views on…

When selling the idea of community internally, we must ensure the goals of community are aligned with organization goals. This will typically start with the focus of the team or department presenting, Marketing will promote advocacy goals while Support will promote ticket deflection and improved customer experience, while…

Hello all, So I have a question around the user based data, I have set up a pie chart to show me comments that have been added grouped by the user role name. I have tried to find documentation but I cant seem to find anything. If a user has multiple roles how does it calculate this data? For example in the pie chart we…

Hi Success Community, I'm excited to announce our new Data Migration Center category! The Data Migration Center contains everything you need to know about migrating data from an existing system into a new or existing Vanilla community. https://success.vanillaforums.com/categories/data-migration-center Still have questions?…

Managing communities on a large scale is all about making your customers or users super happy 😁, so they stick around and spread the good vibes about your product or service to everyone they know and love. But hey, every awesome community starts somewhere, right? So, if you're working at a startup in its early days or…

Wondering how many views you are getting on mobile vs desktop? Here's how to find out: You can also use it as a filter and couple it with other charts: How are you using this data to optimize your community?