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#TipTuesday: Avatar Pool
Time for another #TipTuesday! Did you know Higher Logic Vanilla has an addon that can be enabled called Avatar Pool? With Avatar Pool enabled you can upload a custom selection of Avatars for your members to choose from. Members can browse through your pool and select an Avatar that suits their preferences. You can limit…
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Upcoming Webinar on Driving Engagement with Community and Events
Hey everyone! Wanted to share a little bit of info about an upcoming event we’re hosting with Airmeet, a virtual events platform, and Dan Cmejla, VP of Community at Apollo! On Thursday, July 13th we’ll be talking about how to grow your community and boost retention with community events. Here’s what you’ll learn: Why it's…
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How are you using community to foster advocacy?
I speak to a lot of Higher Logic Vanilla customers who are keen to drive advocacy in their communities, and a few common themes typically come up that I thought I would share with my friends here 😊 I’d love to hear what works best (or doesn’t work) for you! I know there are a few regulars in this community that are ROCKING…
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Tip Tuesday: How to deal with trolls who refuse to remain under the bridge
Today's Tip Tuesday is focused on trolls. And I'm not talking the fun, cute dolls with big silly grins that you can twist their hair into wild shapes (yes, I'm old. I know). I'm talking about internet trolls. The trolls of legend used to only reside beneath a creepy stone bridge crossing a stream through a spooky forest.…
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Upcoming HLV Connect: Open Sessions Reminder - June 20th
Hi everyone! I will be hosting the upcoming Vanilla Connect Session with @screghan and @Shauna on June 20th with 2 time slots: one at 10am EST and a later session at 2pm EST. This will be an open session so you can come with any product or strategy questions. We also encourage sharing of any successes that you have…
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Why don't monthly totals added up equal quarterly totals for some charts?
Many community managers report on monthly metrics that involve unique users, such as active users or contributors. One of the most common questions that come up is how come when CMs compare the number of active users for April, May, and June and add them up manually and the number of active users for Q2 (April 1 - June…
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How many unique companies are in your community?
It's great to know how many users you have, but in a lot of B2B communities, folks want to know how many unique companies are engaged in community, and how many users from each company. Analytics, as we've touched on before, is more 'as it happens' — if we want to know the total number of users that exist that belong to a…
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Best way to bring visibility to discussions with no engagement?
Hi, So the unanswered questions queue has been working well for us in getting users to answer questions posted by other community members. However, this queue only applies to posts that care categorized as Questions, not Discussions. Is there a URL that directs users to a page with Discussions that have yet to receive any…
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Got an awesome community strategy? We want to hear from you! 🎤
I’ve chatted with many of you here and on calls, and I’ve been so impressed by all the cool things you’re doing. We’d love to share your stories with a wider audience to give you bragging rights and to help inspire other community builders. We'd love to share your stories.... This could look like a Q&A posted in this…
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⭐️ Summer Product Webinar Alert!
Happy Friday! 🙌 If you haven't heard, we're hosting our Summer Product Webinar, next Thursday at 2pm ET. @Val and other members of our Product team will be talking about several updates, including improvements to member management, user preferences and more, and how you can use them to engage customers, scale your…