The Success Community

Hey Success Community! 👋 It's time for another Community Roundup! November is wrapping up and fall is slowly transitioning to winter up here in Canada, while our friends to the south are celebrating family, friends and everything else to be thankful for (turkey and pumpkin pie perhaps?) We hope that everyone who had some…

Hi everyone! Bit of a long ask so apologies in advance. We don't have a Zapier account but I'm trying to build the case to get one and was wondering if anyone has used it to build an integration with Vanilla? Specifically, we have a use case for a subcommunity that will connect some of our customers with subcontractors.…

Hi everyone, I just wanted to get some thoughts from my fellow Vanilla Community Managers 😀. I've been working with our support team recently to push more of our staff in participating on our Community. The team leads would like to get an understanding of how much activity the team is contributing over a week/month. I've…

We're all familiar with the term customer service. Anyone who has had an issue with a product or service has likely dealt with the customer service department that provided it. Generally the interactions only happen post sale, for issues or questions about the product. On the other hand, customer experience encompasses…

Please join @Ally and me on November 7th at 2:00 PM Eastern as we host a customer panel. Our guests are @thaas from Red Hat, @Heather Wendt from Gain Groiw Retain, @Jenna Lansky from United Rentals, and @epanska from SmartRecruiters. We look forward to seeing you!

Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we've designed a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at…

Join @JSaghbini and @hannahhowle on on November 21st at 2:00 pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with anything that you'd like to…

In the dynamic landscape of the digital era, organizations are constantly seeking ways to grow and enhance their online communities. A key driver of success in this realm is the cultivation of user-generated content (UGC). Harnessing the power of your community members to create and share content not only fosters…

I am Heather, and I run the Gain Grow Retain (GGR) community. Some information about the community I run: GGR is a Community of Practice that was started over 3 years ago to support leaders in Customer Success. Over the years, we have grown from about 1,600 initial members to over 11,000. We are not tied to a product or…

So you’ve finally launched your community. The implementation might have been 2-3 months but this is a process that started much earlier when you consider you had to do your research, evaluate vendors, build your business case, and build your overall community strategy. This entire process may have started 12-18 months…