The Success Community

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 6 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Here's a tip. Take a new look at the Analytics section of your Vanilla Dashboard if you haven't for a while. Our product team is geeking out on building tools for gathering, organizing, and displaying your visitor data. They're really having fun. And my tip to you is, jump in and start having fun too. Don't be stressed…

Hey there Vanilla friends! If you're one of the many who are using the Vanilla Knowledge Base, you're probably aware that users have the ability to vote a doc as helpful or not: In your default analytics board you will have results for your most viewed articles, as well as those with helpful and unhelpful votes: Now you…

Hey there Vanilla friends! I'm working on our 2024 Vanilla Connect schedule and need your help! I would love to know what topics YOU want to see in our future connect sessions. It can be anything from deep dives on certain features, strategy talks, or anything else that interests you! We may decide to host a Connect…

Hi, We are looking to grow our group membership by hosting group events like roundtables, fireside chats etc. We've tested, but just to confirm - non-group members cannot RSVP to events? (this is what we would want, we want them to have to join the group to RSVP). If a non-group member tries to join they see this (no RSVP…

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 7 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Hello Folks! Vanilla Support is back at it again with the…🥁drumroll🥁 please… Page views data is always a hot topic in our analytics related inquiries. I wanted to give a brief overview from my experience on how Vanilla goes about tracking and reporting on page views. This is a KPI for client reporting, so it will always be…

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 8 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Following our recent discussions on getting your teams aligned and how this alignment can optimize community impact, today we're going to take it a step further and look at how we can align the community strategy with company objectives. In the ebb and flow of business, adaptability is paramount. With the onset of…

Hello Vanilla Community! My name is Ginger Anderson, and I’m the Sr. Program Manager of Community/Content at Anaplan. I’m excited to be a guest on the blog today to take the opportunity to share more about our Community. We migrated to Vanilla in January 2023, and have over 80,000 members. We are just ending our fiscal…