The Success Community

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 4 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Hey everyone, I'm wondering if folks have any example community engagement policies or SLAs they can share? We're in the process of setting these standards for our team but it'd be great to have examples to reference. Questions related to policies or workflows make sense for our internal team to respond to asap however…

Hey Vanilla Community! In case you didn't know, we're hosting an AMA with our CEO Rob Wenger next month (📆 mark your calendars for March 19th!) and we would love for you all to join us. In preparation, we would love to know - what do you want to talk about?? Share any of your pressing questions here so we can be sure to…

“What’s the most important metric to measure my community's success?” This question pops up frequently, but the answer isn't as straightforward. It hinges on your community's priorities, tech tools, and available data points. Diverse Tech Landscape: With over 80 community platforms and a plethora of CRM, email marketing,…

Hi everyone! I'm doing some research and looking for best practices on how other communities manage inactive users. Our Community is a closed B2B SAAS Community and some of the metrics we track are: Overall Community numbers % of passive users (what we define as users who log in and "lurk" but don't actively post or…

Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…

Hi Success Community, Join @kimmieharrington, @Kirstie Macfarlane and me on on August 29th at 2:00pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register Now! and feel free to comment on this…

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 5 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Crafting an exceptional customer experience isn't a walk in the park. Each customer has unique needs and perceptions, making it challenging to devise a foolproof strategy. Yet, amidst this complexity, online communities offer a goldmine of insights that can significantly ease this process. These communities serve as rich…

Hey Success Community! 👋 It's time for another Community Roundup! 💫 Product Highlights Winter 2024 Product Release Demo [ 🎥 recording ] 🚨 New Feature Alert: Search AND Operator for Tags 🔍 Build an Analytics Chart for your most viewed KB docs 📈 How to track WHO voted "Unhelpful" on KB Articles 🕵️ 🎨 Theming Updates 🎨 Theme…