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Seeking Ideas for Community Outreach Survey
Still in the early stages of building our community and building engagement. We have a small community already signed up for our Forums and I'm looking to gain more information on what brings them to our Forum. I plan on doing some cold outreach and sending out surveys to all the members. I'm looking for questions you all…
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Vanilla Joins the Higher Logic Family
Hello everyone, I am thrilled to share some great news with you. Today we announced the acquisition of Vanilla by fellow industry-leader Higher Logic. Like Vanilla, Higher Logic is focused on helping its customers connect people, ideas, and knowledge to drive customer success and engagement. This acquisition brings…
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Managing Job Boards in your community
How are others managing job boards in their community? I have a category for open roles with our clients. However, I'd like to clean it up on a quarterly basis so folks don't miss the post date and try to apply to something outdated. Curious how others handle this, delete them? Move old ones to a private category? Update…
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Seeking ideas for a catchy day-of-the-week outreach program
Still in the early stages of building our community and ramping up content, I'm looking for a creative way to reach out to clients, bringing them back to the community on a regular basis. Along the lines of Meatless Mondays or Taco Tuesdays, but not food-themed 🤣. Trivia Tuesdays (gamification)? Tipsy Tuesdays (for product…
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Continuing Education Opportunities?
Wondering where you've been going for professional development opportunities! Are there any certificate/certification programs or online courses out there for community managers? Gee I can't wait for in-person conferences to return. 🤓 #nerdalert Thanks!
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Please share your favorite Zaps!
Hi Vanilla Community (Vanillans?) - I was just working with our team to get more actions set up in Zapier to hopefully make my life easier. I may be way behind in knowing this, but I learned that once you create a zap process, you can actually share it with others to copy and implement. There's a blue "Share" button on the…
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Any tips for successful virtual events in a new community?
Hi! Our community is new (soft launch Oct. 2020 and then live to all customers & partners Jan. 2021) and we're starting to host a few community-only events. Our community is private - for our customers and partners only - so we only have ~150 members to-date. I'm planning a virtual "Tea & Topics" roundtable discussion,…
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Looking for Vanilla Expert (Frontend Developer)
Hi, I am looking for a frontend engineer to help us customize our UI and gamification (badges) strategies. Any leads please let us know. Cheers!
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How do you "Marie Kondo" your community?
Spring is a little ways off (especially here in Montana!), but I'm planning ahead for some spring cleaning and the one-year anniversary of the community I'm currently managing. What "clean-up" tips do you have? Are there processes around them? Examples: Delete users that have been inactive for X amount of time every…
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Happy Community Manager Appreciation Day
Hello fellow CMs! I just want to thank you for all the hard work you do. It is appreciated - thank you so much. I also ent a bit deeper on my feelings for the day here: I hope you take this day and have a moment to know, you are not alone and your work is appreciated!