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🌟 Product Improvement: Analytics - Search UTMs and Improved Bar Charts
Right in time for a new year of tracking your community's success, we've got some great analytics improvements for you. Firstly, we've improved our analytics for Search by adding UTM parameters to both our search page and quick search results. UTM parameters are tags added to the end of a URL to help track and analyze the…
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How to create a chart for ideas by tag?
Is there a way to create a chart in analytics that shows how many ideas you have with each tag? In our Ideas Portal, we have tags by idea - for example 'Explorer Ideas'. We've created the pocket on the right which has links to each tag's page (similar to what Vanilla has). The tags relate to various areas of our product…
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Seeking advice on Community Awards for end of the year
Hi everyone! I've been contemplating the idea of organizing an End of the Year awards post for our community, and I'm eager to hear about your experiences if you've done something similar. Feel free to share your posts on your Community; I'd love to gather some inspiration! Here are a few initial ideas I have in mind: User…
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#TipTuesday: Success Community Documentation Updates Category
Hi everyone, I was poking around a couple of weeks ago, like I do, and I found a category that was new and delightful to me – the Documentation Updates Category! Among their many tasks, our intrepid document writers, @Troy and @KevinH, work with the Vanilla team to keep all of our documentation up to date. You can find…
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🧠How Community can improve your Customer Experience 🎯
At some point, many of us have come across the saying, "it takes a village," a phrase used in various contexts from raising children to establishing a business. Essentially, it emphasizes the collaborative effort required for certain tasks. In the realm of software, we often discuss user-centric design and the creation of…
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Customer Showcase December 2023: Genevieve from Smartsheet
Hey Vanilla Community! My name is Genevieve. I'm based in the UK and I am one of the Community Managers for Smartsheet, a SAAS collaborative work management platform. While our site is publicly crawlable, members wanting to post or react to posts need to sign in with Smartsheet (SSO login only) in order to participate.…
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Building ROI for customer communities [ 🎥 recording ]
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we hosted a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at the…
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TipTuesday 10 Key Tips for Customer Community Success! ✨🚀
🚀✨ Launching and Scaling: 10 Key Tips for Customer Community Success! ✨🚀 Attention community builders! Here are 10 essential tips to propel the success of your customer community from launch to scale: Brand Consistency:Establish a seamless brand experience by adhering to styling guides. Ensure your community reflects the…
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#TipTuesday: Clarifying "other" in analytics
Have you ever been going through your analytics data and seen "other" in your results? You may be unsure of what this means, so I'm here to clarify for you! Whenever you see "other" in your results, it means there's no data for that field (or "null"). You’ll likely see this on chart where you’re grouping data by a…
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Polls - How do you use them?
The title pretty much speaks for itself, but I am curious about the various ways y'all use them. Are they fun or serious? Do you use them as a form of ideation? Do they spark discussions? If you don't use them right now, do you have any creative ideas for them?