The Success Community

Happy Tuesday everyone!! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything…

Higher Logic is excited to announce this year’s Super Forum Customer Award winners! These annual awards recognize Higher Logic customers that are driving engagement and organizational outcomes through community and marketing innovation: Marketing Campaign of the Year Association of Corporate Council, ACC365 Launch Campaign…

The HL Vanilla team recently hosted a great session walking you through building a complete customer community. In case you missed it, catch the recording here: Please share any feedback or questions below~

Who else is going to Super Forum?? Would love to meet up and chat!

I've been looking forward to attending Spark, but noticed that the registration is stating it's sold out and a waitlist. Does anyone know if they allow onsite registration? I've already purchased my flight and hotel.

Navigating challenging stakeholders is often the biggest hurdle in building a community. It's not about your skills, experience, or resources—it's about managing the dynamics with stakeholders. Stakeholders are defined as those with an economic interest in your business's success. In the context of brand communities, these…

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 1 week away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…

Hey everyone! We had a great chat in our Vanilla Connect session today, and one of the questions that came up from @saramaloney was whether it was possible to track any metrics by Country. This is easy to track using Vanilla Analytics, here's how! Here's how I set up the graph to track Page views: Which gives me this:…

Hi I’m Stefanie Baldwin, Team Lead for the D2L Brightspace Community. The D2L Brightspace Community relaunched on the Vanilla Platform just over one year ago and continues its evolution as a large and vibrant space that includes: - An integrated Learning Ecosystem, Brightspace - Communities of Practice - Events - Ideation…

Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all while making each customer feel like a priority. It’s a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching their…