The Success Community

Hi Community - Would you be willing to share your welcome email templates/examples? I'd like to improve ours and am looking for inspiration! Also, in what time frame do you send your welcome emails? Immediately upon joining, later in the day, next day? Many thanks!

“If we build it they will come!” How often do we hear this refrain as community leaders and assume that our members will feverishly start posting to our forum? All too often and, in my opinion, this is a highly unrealistic expectation. While creating a community environment- digital or otherwise- for people is the first…

Did you miss our latest Vanilla Webinar? Check out the recording below: What a Decade of Research Reveals About Scaling Value People are overwhelmed with information, and that is increasing with the onslaught of AI. They crave real conversations and authentic connections. Communities address customer needs while changing…

Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…

Hi Vanilla friends, I've been thinking about this for some while, but am looking for your experiences with this. Our Community hosts a whole load of 'stuff'. Originally it was a peer-to-peer support channel, as such, we named our community… Company name Community. It made sense at the time. But as our community has grown,…

Hello everyone! I'm currently in the pilot phase of my community, with plans of publicly launching in early June. 😁 Could you please help answer a few questions and provide any best practices you have regarding having a successful community launch? When marketing your community launch, did you host an event? How did you…

Creating community content and programming requires creativity and structure to ensure long-term success. Without a framework, brainstorming can feel haphazard and ineffective. To guide your brainstorming efforts, consider these seven themes to guide your community content and programs: Education Provide opportunities for…

Right before I go on vacation🏝️, I got the BEST news from my good friend @Val — the product roadmap embed is now back in community! Check it out here: https://success.vanillaforums.com/categories/roadmap! Shauna

Hi everyone! 😁 New community moderator here and this is my 1st post. I'm trying to create an Analytics Dashboard that would show the Discussions (not Questions) posted in a specific period. We will use this data in one of our gamification programs as we try to award our members who actively create useful Content…

2023 was a transformational year for the Board Community as we laser-focused on our guiding principle: Build a Foundation of Trust. Trust that the Community was actively engaged and aligned with member success, that the product team would review every new idea shared for product roadmap consideration, and trust that…