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How do you engage your Ambassadors?
Heyo! I'm looking for ways to reconnect with our Ambassadors to get them involved. We are running monthly takeovers where an Ambassador completes a specific amount of posts. Any other ideas on fun and engaging ways to interact with our Ambassadors would be very helpful. Thanks
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Canned responses for mods?
Assuming you have multiple mods and a busy forum, they're probably encountering similar situations on a daily basis that warrant a similar response. How do you handle these? Do the mods keep a Gdoc on hand with canned responses they copy-paste from? What does your workflow look like? Is there a Vanilla Addon that can hep…
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📊 🏆 How to analyse points distribution in Excel/Google Sheets
Happy Wednesday, friends! 🤓 When reviewing and analyzing points distribution, one of the things I like to do is take an export of users, and use excel/google sheets to tell me how many users are in each rank so I can figure out if the current structure makes sense (or if a proposed structure would make more sense! Once…
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Who changed that?
Have you ever wondered who on your team made a change to your site configuration? Maybe one of your plugins was toggled off, or the settings were changed and you’re not sure why. You’re probably already familiar with the Change Log page on the moderation tab of your dashboard, but did you know that this tool has recently…
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Moderation Services Overview!
Good Afternoon! I'm Ally and have the pleasure of working with our Strategic Consultants on a daily basis. Curious to know how our team can help support yours? Check out this video that highlights our new Moderation Services offering. If you have any questions or want to learn more, don't hesitate to reach out to me or…
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Rank Change Over Time
I'd like to learn about methods of assessing User's Rank changes over time. This would be a valuable way for us to measure engagement change over time. I know that we can use the leaderboard to track engagment for a defined period of time but I think it doesn't allow us to assess the rank of any user- including those who…
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How are you welcoming your users?
Hey everyone! 👋 When setting up a new community (or refreshing an existing one!) one of the things I always like to review is the member journey including the emails they get. This tends to be an interesting topic of discussion, and I was curious what this community thought about it and what you all were doing to welcome…
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Upcoming HLV Connect: Open Session Reminder
Hi everyone, I'm looking forward to hosting next week's Vanilla Connect Session alongside @JSaghbini and @Shauna. This will be an open session, so we're opening the floor up to you to share unique community configurations, highlight noteworthy accomplishments, and ask questions to to other community users. Please remember…
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Has the export user csv from API call quit working?
I've been trying to export the CSV of my users using the method laid out here in the API docs, but the CSVs are all blank. Did this url shortcut change or should I report this as a bug to support?
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Moderation Queue Notification
Hi, Is there any way to set up an email notification when a user requests access and is placed in the moderation queue?