The Success Community

Hey all! Our community has an ideation Product Feedback board, and was wondering if it's possible to pull all discussion content? I know you're able to chart discussions with most votes, highest page views, etc. within Analytics, but our Product Team is looking for the actual content within the post. Specifically, the…

Anyone know if badges can be public but only available for some users? We have a badge specific for a few users (a steering committee for the community.) When I go to the badge's page I see the option to request it. Any way to eliminate this option specifically for this badge?

One of the members of my community accidentally had their post sent to spam. Because we have it so that the spam reaction takes away points, she commented that she had fewer points than yesterday. What's an easy way to restore these? Can I update a user's balance manually?

Content. We all know it is important, but it is even more important to be sure you are filling your community with content that matters to your customers. Let's create a library of ideas to help inspire each other… What is your strategy for aligning community content with audience needs? Bonus points if you share what…

Join @pschneider and me at 1PM eastern today (or register and watch the recording at your leisure) to learn more about how Community can elevate Support self service, and see what great Zendesk features we've got and are releasing in the coming weeks!…

Hey Success Community! 👋 Summer is in full swing around here, so camping with s'mores on the fire, weekends at the cottage sipping your favorite beverage in an Adirondack chair, and playing in the lake. Let's take a look at what's been happening in the Success Community this month: 📣 Community News Hello! I'd like to…

In case you missed this session yesterday, we've got the recording ready for you! In this session we explored the evolution and current state of customer support communities, and uncovered how AI and automation are reshaping the customer experience. In this session, you’ll discover the latest industry trends that led us to…

Today we're discussing new members - and what we can learn about them. Most of us are concerned with tracking our new users, making sure that our communities continue to grow. Our default Traffic Dashboard has a "New Users" graph to give you an overview of who has been signing up for your community: Looking at this, you…

Hi all- first time poster here…. We are excited to launch our first private community tomorrow. Users will be able to access the community via SSO through our own platform. What are some tips, tricks, and/or words of advice you would offer someone like me who goes live tomorrow?

I'm trying to figure out if I can restrict visibility to the 'new discussion' button in one of our groups, is that possible?