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Revamping Your Community Strategy - Live Event!
Building and maintaining a community is hard - we get it! So that's why we wanted to share our learnings from reviving our own community. The amazing @Shauna is teaming up with ChurnZero on Wednesday, September 20 to discuss our community journey and best practices for driving engagement. Register here!
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Apply to Speak at Super Forum 2024
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…
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Summarizing and synthesizing Ideas
Hello Vanilla hive-mind! I was wondering if anyone uses any integrations or tools to help summarize and synthesize data from their Ideation categories? My problem is this - we have a very big product with lots of different modules and we get a lot of product feedback. Every quarter I need to meet with the PMs of the…
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Video libraries?
Is anyone utilizing a tool to create a video library that is accessible and searchable on their community? I know you can embed videos into KB articles, but that doesn't work when we have a library of 40 videos we want to share.
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What kind of leaderboards are right for your community?
Leaderboards are a great way for users to get feedback on what kind of impact they are having on your community – but how to best leverage them can be a hot topic. If you don’t have leaderboards set up in your community yet, check out this article. Who should be on the leaderboard? For many communities, it makes sense to…
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#TipTuesday: Choose Your Community's Tone
"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…
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Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…
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HLV Connect: Community & Customer Success: Mythbuster Edition!
Join us on Tuesday, August 15 at 2pm EST as we take a look at some of the common 'myths' used when talking about Customer Success and Community. Whether you are a Community Manager looking to help your internal stakeholders understand the value Community can bring, or a Customer Success professional wanting to understand…
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Best practices for managing duplicate questions
We have been running an instance of Vanilla forums for over a year. One of the things I would like to figure out is what to do with duplicate questions. 1. Link existing related posts What I have been doing is copying date URLs from other posts to help answer questions. This works but I would prefer to get search results…
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Recording of HL Vanilla Connect - Customer Success & Community
Hello, good day to all. Yesterday session was very fruitful to me HL Vanilla Connect - Customer Success & Community. Really inspiring and the topic discussed was really matched with our community planning. However, I would like to rewatch the session. May I know when it will be uploaded? I might forget some of the points…