The Success Community

Good morning community - I would like to learn more about built-in metrics and measuring community health. I would like to build upon this discussion, but could not find anything in Documentation. Would you please point me to the correct article or documentation that outlines what is available and what I can measure in my…

Hey Success Community! 👋 And just like that, summer is over and school is back in session… Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 🚨 New Feature Alert: Event Notifications! 📅 Feature Showcase: Badges 🏵️ HL Vanilla Q4 Roadmap Changes 🧭 Community Strategy 🎯 What do…

As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…

"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…

Hey Vanilla friends! We've had a couple of questions recently about Q&A analytics and how to see which users have been answering which questions. You're likely all familiar with the default "Users with the most accepted answers" and "Users with the most answers" charts on your Q&A Analytics dashboard: From here, if you…

Are you looking to track how many unique users log in to your community every day for a given month? Maybe you've run a few different programs throughout the month and want to see which days rewarded you with the most logins. Today we're going to look at how to create a chart to track these daily user logins! Here's what…

Tired of chasing customers for testimonials and scrambling for last-minute references? It’s time to rethink your approach to customer advocacy. Check out our webinar with SlapFive and Higher Logic Vanilla, where you’ll learn to build a customer advocacy program that naturally inspires your most satisfied customers to…

In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…

Hey all! One of Vanilla's capabilities allows you to use categories as a link. You may be asking yourself "how does that help me with anything?" Well, it turns out, it is a handy feature for certain use cases… For example: is there a specific set of KBs you want a particular persona to reference? You can create a category…