The Success Community

Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…

Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself? Would love to learn from what others are doing

Check out this recording of our recent webinar exploring the practical ways you can use generative AI to improve community engagement and simplify your operations. We’ll cover how to use AI to automate admin work, improve communication, and create personalized experiences that keep your members engaged. Diana Morgan, our…

I have created a profile field where we invite our customers to identify as "willing" to advocate in a multiplicity of ways. I'm looking for a way to surface a report that allows me to know who has "raised their hand" to be an advocate so that I can start proactively reaching out to create content with them….

Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…

Hi everyone! I'm wondering if anyone has used Vanilla to create surveys? Here's my use case and what I'm trying to accomplish: I work for a SAAS company and we are using the Groups functionality to host a private beta community for an upcoming feature. When the beta ends, we want to send a survey out to the participants…

Hello folks, looking for a bit of advice here… We have a community user who has recently joined and comments on a lot of threads. I'm fairly certain this user is running his responses through ChatGPT and it's gotten to the stage where he is impacting others experience. Is there anyway to mute specific users, or if not,…

Who partners with your customers and specifically organizes them into a "committee" of sorts to help direct and represent the voice of your larger community? How do you organize this group? What responsibilities do you expect from them? How do you partner to customize the community experience for the community at large?

Hi, I'm Stephanie Richardson, Senior Community Manager at Quantexa. The Quantexa Community launched in November 2022 and recently passed 2,500 members. We are a B2B Community and our members are primarily our customers, partners, and employees, as well as a small number of prospects. In November 2023, for the Community's…

Related to my previous question… Is it possible to opt out of receiving any more notifications for a particular thread? I know you can change your notification preferences, but (please correct me if I'm wrong) these apply across the board. I'd love to be able to let users know how to "mute" threads they may have…