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#TipTuesday: Open vs Private Communities – What's Right for your Community
Time for another #TipTuesday! Happy Tuesday, everyone! Are you presently faced with the decision between establishing an open or private community? If that's the case, you're in the right place for some valuable insights. Deciding whether to build an open or private community for your company depends on your specific…
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Summarizing and synthesizing Ideas
Hello Vanilla hive-mind! I was wondering if anyone uses any integrations or tools to help summarize and synthesize data from their Ideation categories? My problem is this - we have a very big product with lots of different modules and we get a lot of product feedback. Every quarter I need to meet with the PMs of the…
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Revamping Your Community Strategy - Live Event!
Building and maintaining a community is hard - we get it! So that's why we wanted to share our learnings from reviving our own community. The amazing @Shauna is teaming up with ChurnZero on Wednesday, September 20 to discuss our community journey and best practices for driving engagement. Register here!
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Apply to Speak at Super Forum 2024
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…
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Video libraries?
Is anyone utilizing a tool to create a video library that is accessible and searchable on their community? I know you can embed videos into KB articles, but that doesn't work when we have a library of 40 videos we want to share.
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Public vs Private Communities 🔐
Most communities I’ve worked with have had some sections of the communities available to the public (i.e., guest users aka anyone not logged in to the community), and some sections that are member-only or only visible to specific roles. It can generate some buzz to have exclusive content, but it can also be a bit of a…
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What kind of leaderboards are right for your community?
Leaderboards are a great way for users to get feedback on what kind of impact they are having on your community – but how to best leverage them can be a hot topic. If you don’t have leaderboards set up in your community yet, check out this article. Who should be on the leaderboard? For many communities, it makes sense to…
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#TipTuesday: Choose Your Community's Tone
"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…
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Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…
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HLV Connect: Community & Customer Success: Mythbuster Edition!
Join us on Tuesday, August 15 at 2pm EST as we take a look at some of the common 'myths' used when talking about Customer Success and Community. Whether you are a Community Manager looking to help your internal stakeholders understand the value Community can bring, or a Customer Success professional wanting to understand…