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How are you defining active members? Is a dashboard avialable
Good morning Community, I am viewing this doc: https://success.vanillaforums.com/kb/articles/38-advanced-analytics#traffic-analytics and the definition of Active Users: Number of users that logged in to the community. My question: is there another metric or measurement that goes deeper than log-in and shows levels of…
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[AMA] Ask a Community/AI Expert 👉 What do you want to know about using AI in community management?
We’re gearing up for a webinar at the end of October on using AI to help manage your community, and we want your input. Our speaker will be doing live demos with GPT, and we’d love to tailor the session based on what you’re most curious about. » What AI-related topics or challenges would you like to dive into? Let us know…
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Where can I find documentation about built-in metrics and community metrics?
Good morning community - I would like to learn more about built-in metrics and measuring community health. I would like to build upon this discussion, but could not find anything in Documentation. Would you please point me to the correct article or documentation that outlines what is available and what I can measure in my…
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September Success Community Roundup! 🍎 ✏️ 📓
Hey Success Community! 👋 And just like that, summer is over and school is back in session… Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 🚨 New Feature Alert: Event Notifications! 📅 Feature Showcase: Badges 🏵️ HL Vanilla Q4 Roadmap Changes 🧭 Community Strategy 🎯 What do…
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
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📈 How to track what Questions your users have answered 🤨
Hey Vanilla friends! We've had a couple of questions recently about Q&A analytics and how to see which users have been answering which questions. You're likely all familiar with the default "Users with the most accepted answers" and "Users with the most answers" charts on your Q&A Analytics dashboard: From here, if you…
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📈 How to build a chart to show Daily Active Users 🕵️
Are you looking to track how many unique users log in to your community every day for a given month? Maybe you've run a few different programs throughout the month and want to see which days rewarded you with the most logins. Today we're going to look at how to create a chart to track these daily user logins! Here's what…
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How to Turn Happy Customers into Your Biggest Advocates [ 🎥 recording ]
Tired of chasing customers for testimonials and scrambling for last-minute references? It’s time to rethink your approach to customer advocacy. Check out our webinar with SlapFive and Higher Logic Vanilla, where you’ll learn to build a customer advocacy program that naturally inspires your most satisfied customers to…
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Where are you in creating an engagement strategy that makes an impact?