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Best practices for managing duplicate questions
We have been running an instance of Vanilla forums for over a year. One of the things I would like to figure out is what to do with duplicate questions. 1. Link existing related posts What I have been doing is copying date URLs from other posts to help answer questions. This works but I would prefer to get search results…
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Recording of HL Vanilla Connect - Customer Success & Community
Hello, good day to all. Yesterday session was very fruitful to me HL Vanilla Connect - Customer Success & Community. Really inspiring and the topic discussed was really matched with our community planning. However, I would like to rewatch the session. May I know when it will be uploaded? I might forget some of the points…
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☀️ July Success Community Roundup!
Hellloooo Success Community! 👋 It's time for another Community Roundup! As July wraps up, we’ve seen some really great posts in this community lately and I wanted to make sure you didn’t miss a thing!! 🔥 Email digest is available for preview! It’s finally here and ready for preview in this community, make sure that you…
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What are you doing to drive staff engagement internally? 👩💻
One of the things that comes up time and time again in my conversations with community builders is how to get staff members more involved. I've found that these 3 key things work for me: Thinking about what’s in it for them & communicating value Personal, 1:1 relationships Specific, clear asks 📣 Thinking about what’s in it…
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Tip Tuesday: Craft a Community Success Plan!
Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…
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Celebrating 1 Year of Our Community
Hi everyone! This September will mark 1 year of going live with our customer community. We want to celebrate this milestone with our members and also with our internal employees. Would love to hear what others have done to celebrate the 1 year mark of their community with members and fellow employees. We want to make a…
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Getting the user role from the frontend through JS
Hello all, Has anyone found a way to be able to get the role of the user through JavaScript or anything? I have tried to look at the network calls to see if there was any JSON that I could manipulate. Pretty much, use case is I want to get the role of the user and do multiple things with that string, 1) put it into a…
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Upcoming HLV Connect: Open Session Reminder
Happy Friday, everyone! ✅ Got cool, interesting community initiatives to share? ✅ Any questions you would like to hear feedback from other community leaders using Vanilla? ✅ Or discover any best practices to maximize our platform? @Shauna, @JSaghbini and I are excited to host our next Vanilla Connect Session on Aug 1, 2023…
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When to delete users profiles? Privacy law compliance?
Hi Vanilla friends! I seem to have a lot of users that haven't logged in in donkeys years… (and I love cleaning up…) So, how long do you keep 'inactive' users profiles? Do you ever delete old user profiles? If yes, after how much inactive time? Is there anything about this in GDPR? From what I've understood, you can only…
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#TipTuesday: Does this issue exist? Am I missing something?
If only I knew this, I would have known what to do... 🤔 There are moments when we crack our brains wondering- am I missing something? Is it only me or my community experiencing this concern? Has this been reported? Is there a workaround? Or is there already a fix in place? Those are just a few questions we ask ourselves…