The Success Community

In April, we'll be expanding our community to many more global members than we do today. I would say about 90% of our community's content is relevant to all users, regardless of what country they live in, but 10% may only be relevant to to you depending on the country you reside in. I'm thinking we'll use a tagging…

Hiya Vanilla Community! 👋 I was chatting with some community managers today who were thinking about creating a newsletter or round up with community and product content for their community. I love the roundups that @Kirstie Macfarlane does (especially obsessed with the gif and emoji usage 👌) — you can see those here:…

A lot of communities I've been checking out these days are leveraging our groups feature — whether groups are right for your community or if basic categories make more sense (but that's another post…) can be a hot topic, but if you've already got groups and want to analyze them a bit more to see how they are being used…

I would like our employees to view only one of the dashboards in analytics instead of all of them. Is there a way we can achieve this? I noticed that now all the dashboards can be viewed when we give them the analytics view permission.

Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…

Hey Success Community! 👋 Happy Thanksgiving to all of our American friends, we hope you're enjoying your time with family and friends - and eating lots of delicious food! Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Analytics Hackathon 2024! 💻 Monthly Metrics: November 2024 📊…

Community metrics are part of the lifeblood of community management. How well are you meeting needs? Are you providing value? But an often overlooked component of community metrics is how your internal leadership perceives the value of community. How are you making sure your leaders understand the true value your community…

Hi all! As some of you may know, we recently migrated all our ideas to Community. Now comes the fun part: data. I need deeper insights than what the out of the box 'Ideas' dashboard offers, but I am struggling to set it up. So far, with Vanilla's help, I've managed to create: ideas with at least 1 comment. Downside: this…

Hi Vanilla friends, I’m currently working on improving our knowledge base setup on our Community. As part of this, I’m testing how User Guides from WithSecure would look on our community. In our current user guides (which do not sit on our community), we end each article with a ‘More on this topic…’ section that highlights…

Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…