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Automating ‘More on this topic…’ suggestions
Hi Vanilla friends, I’m currently working on improving our knowledge base setup on our Community. As part of this, I’m testing how User Guides from WithSecure would look on our community. In our current user guides (which do not sit on our community), we end each article with a ‘More on this topic…’ section that highlights…
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Focused Analytics
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
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Monthly Metrics: November 2024 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
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What CSAT Tools are you using?
Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself? Would love to learn from what others are doing
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Leveraging Generative AI in Community Building and Management [ 🎥 recording ]
Check out this recording of our recent webinar exploring the practical ways you can use generative AI to improve community engagement and simplify your operations. We’ll cover how to use AI to automate admin work, improve communication, and create personalized experiences that keep your members engaged. Diana Morgan, our…
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Surfacing data concerning a profile field
I have created a profile field where we invite our customers to identify as "willing" to advocate in a multiplicity of ways. I'm looking for a way to surface a report that allows me to know who has "raised their hand" to be an advocate so that I can start proactively reaching out to create content with them….
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Tip Tuesday: Struggling to get replies? Try framing your questions like this...
Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…
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Options for surveys in Vanilla
Hi everyone! I'm wondering if anyone has used Vanilla to create surveys? Here's my use case and what I'm trying to accomplish: I work for a SAAS company and we are using the Groups functionality to host a private beta community for an upcoming feature. When the beta ends, we want to send a survey out to the participants…
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Is it possible to Mute specific users?
Hello folks, looking for a bit of advice here… We have a community user who has recently joined and comments on a lot of threads. I'm fairly certain this user is running his responses through ChatGPT and it's gotten to the stage where he is impacting others experience. Is there anyway to mute specific users, or if not,…
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Customer Steering Committee
Who partners with your customers and specifically organizes them into a "committee" of sorts to help direct and represent the voice of your larger community? How do you organize this group? What responsibilities do you expect from them? How do you partner to customize the community experience for the community at large?