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Showcase Your Ranks and Badges
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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January Success Community Roundup! ☃️ 🎆 ❄️
Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…
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Is there a way to calculate or show average session duration of a user in analytics?
We would like to track average session duration of our community members. Is there a way to add a chart in analytics?
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Has anyone figured out how to get unanswered questions list in dashboards?
I am trying to get the list of unanswered questions in our community. Ideally I would like to see the unanswered questions and tags associated with it in a list chart or at least ability to filter by tags for the unanswered questions. Has anyone able to achieve this for their community?
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📊 Average time to comment/answer -- what's the best way to calculate?
One of the metrics that most communities looks at is “average time to first comment” or “average time to first answer” … but what does average mean? And which should I use to accurately measure my community's health? 🏥 It’s been a long time since I studied math actively (I may or may not have had a flip phone and a…
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Which members are following categories
Hi team! Need a bit of advice, is there a table/chart we can create in analytics that can show which specific members are following each category on Community? I'm doing a bit of restructuring and creating a few specific new subcategories dedicated to product news/announcements to work in conjunction with the default…
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API: Filter properties - event types for analytics
Heyhey, for the analytics endpoint POST /analytics/query there are filters. These filters accept properties. Is there somewhere a list of these properties? { "collection": "post", "type": "count", "filters": [ { "prop": "type", "op": "eq", "val": "discussion_add" } ], "interval": "monthly", "start": "2023-01-01T00:00:00",…
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Custom Table Help - Discussion Posts w/ No Comments
I created a custom table with the aim of finding all discussion posts without a comment. No matter how I configure this table, it still returns some posts that do, in fact, have comments (despite saying the comment count is 0). What am I doing wrong? For instance, this discussion post appears in the report - it says it has…
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Are you using multiple Slack channels to inform internal teams?
Good day all, I am getting ready to go live with my new community and would like to ensure internal teams are notified of community content they need to address. For example, different channels for: Support Specific blog authors Moderators of specific categories I realize Vanilla sends email notifications, but we are a…