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Help your users to help themselves
Our years in the community realm have taught us that customers really want the option to help themselves. It's a big deal for their overall experience. I mean, a whopping 84% of folks prefer to try and sort things out on their own first, and a solid 79% expect that self-help option. Having an easy-to-find self-service…
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#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…
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Integrating with Condens?
Hello! I've just found out that the product designers here use Condens for their UX research and I'm wondering if it's possible to build in integration between an Ideation category and Condens? If not, has anyone used Condens in other ways (uploading csv files with Idea data etc)? Thanks! Alex
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Can we add a "repeat events" feature?
I saw that there was a recent update to add CTA buttons to events - AMAZING! But, could we also make it so that we can do repeat events? We hold a live forum every other week and currently I need to manually add each event, even though the details never change. Would love to be able to check a box that says, "this is a…
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Documentation Updates - 11/01/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Cloudflare Image Resize Summary: The Cloudflare Image Resize addon automatically generates several versions of each uploaded image and displays the most appropriate…
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🎃 👻 October Success Community Roundup! 💀 👹 🦇
Hey Success Community! 👋 Welcome to a special Halloween edition Community Roundup! Whether you're here most excited for scary movies, getting dressed up, or indulging your inner child binging on mini chocolate bars (✋) there's fun to be had for all. Before you head off Trick or Treating 🍭 check out what's been happening in…
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ICYMI: How to build a community to support scaled success! ⭐️
In case you missed my webinar a few weeks ago (you can find that here), our friends at ChurnZero have posted a recap on their blog: Anyone here building scaled success programs with community? What has worked for you (and what hasn't??) would love to hear others' experiences :)
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Join us for our next HLV Connect: Open Session (Oct 24, 10 EST / 3:00 UK 🇬🇧)
Join @screghan and I on on October 24th at 10:00am EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with what you'd like to discuss.
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Documentation Updates - 10/24/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Zoom Events Integration Summary: Teaches you how to to sync your Zoom account to your Vanilla community and create Zoom-integrated events, enabling your members to…
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Why do people join communities? 🧑💻
Hey there Community Managers! Let's chat about why joining communities is so important, especially as more and more of us move towards working remotely or are still hesitant to get back to our normal, pre-pandemic social lives. The need for connection is deeply ingrained in all of us. We're wired to be part of communities,…