-
š§ Navigating Tricky Stakeholders šÆ
Navigating challenging stakeholders is often the biggest hurdle in building a community. It's not about your skills, experience, or resourcesāit's about managing the dynamics with stakeholders. Stakeholders are defined as those with an economic interest in your business's success. In the context of brand communities, theseā¦
-
š„ Countdown to Super Forum! ā week to go š„
Higher Logicās 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 1 week away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions thatā¦
-
Customer Showcase March 2024: Stefanie from D2L Brightspace Community
Hi Iām Stefanie Baldwin, Team Lead for the D2L Brightspace Community. The D2L Brightspace Community relaunched on the Vanilla Platform just over one year ago and continues its evolution as a large and vibrant space that includes: - An integrated Learning Ecosystem, Brightspace - Communities of Practice - Events - Ideationā¦
-
Community-Driven Strategies for Expanding Your Customer Success Team [ recording š„ ]
Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churnāall while making each customer feel like a priority. Itās a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching theirā¦
-
March Success Community Roundup! šø š° š£
Hey Success Community! š Happy Spring! I hope the Easter Bunny is good to you all this weekend š« š¬ š« Product Highlights Having more than one SSO Sign In buttons. Embedding Community Content in Other Web Properties. šØ Theming Updates New Feature Alert: Theme Variables for Announcements! šØ New Feature Alert: Theme Variablesā¦
-
Featured collections
Hi, I'm using the featured collection widget on my homepage, but I'm having difficulty ordering it how I like. I want a specific discussion at the top of the collection however as much as I try ( adding it first then the others, or adding it last) it doesnt want to do it. It would be great if it had the drag and dropā¦
-
š„ Countdown to Super Forum! ā” weeks to go š„
Higher Logicās 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 2 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions thatā¦
-
Member Journey - lots of member types
Hello Vanilla Friends! First time posting, long time in the community world. Currently building with @pbradley (hoping this is the right Paul, lol) at Kaplan and something interesting around this community is that is serves many different types of members. As I am doing a site audit, it's become apparent we will need to doā¦
-
#TipTuesday: Hacking (Vanilla) Support
Reaching out for technical support when you need help understanding something or if you think you've encountered a bug is the worst. It's time consuming and frustrating to suddenly become blocked until you get assistance. Or you might be like me: assuming that you're doing something wrong and are too embarrassed to ask forā¦
-
#TipTuesday Manage group leaders and owners via the API
Are you currently managing your group leaders by inviting them to be a member of the group, waiting for them to accept the invitation, and then manually promoting them to be a leader? Have you ever had to submit a ticket to Support to change the owner of a group? This #TipTuesday will help you streamline the process forā¦