💥 Countdown to Super Forum! ⑤ weeks to go 💥

Kirstie Macfarlane
Kirstie Macfarlane HLV Staff
edited March 7 in Talk Community #1

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers.

We're only 5 weeks away!

In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that we're most looking forward to.

Here are two sessions you should definitely be putting on your calendar!

🤖 Accelerating Customer Success Impact with AI 🤖

Breakout session with our friend Chris Dishman Sr. Vice President - Global Customer Success at Totango.

What if time was no longer a factor when it comes to delivering value for customers? What if we knew exactly what customers are trying to achieve before the first interaction with sales or a CS partner? What if we delivered a moment of delight before an official onboarding was complete? Or, what if we helped to define customer business goals before we ever aligned on metrics to track? Totango and Jasper have been partnering for over a year on embedding generative AI into the customer success workflow with automated integrations and natural language queries, and we’ve only just scratched the AI surface. So join Chris Dishman, SVP of Global Customer Success at Totango, on a “behind the scenes'' conversation on how customer success and generative AI will continue to evolve in the next generation of CS practice to accelerate both workflow efficiency and customer results.

📆 April 12th at 11:10 am

🔍 The Impact of Federated Search: How Aggregating Content from Third-Party Systems – Including Your Community – Can Supercharge Your Website. 🔍

Breakout Session with FUSE

Do your members have a hard time finding the content they are looking for on your website? Do you get complaints that you have too many separate content sources? Do you feel like you need a better content strategy, especially as AI continues to become more prevalent?

Many organizations are not feeling confident in their approach to distributing content and, as a result, are finding it increasingly more difficult to capture the attention of their members and create engagement online.

In this session, you’ll learn how associations like yours are aggregating their valuable content - whether it’s from your online community, LMS, publications or any other outside data source - and distributing it in a curated way from a federated index. In other words, pulling all your third-party data into one place.

📆 April 11th at 2:10 pm

Register today!