In the digital age, our ability to connect with others and access information has been revolutionized by the increase in platforms and software designed to foster engagement. It’s not uncommon to see the term “online community” applied to various similar, but still very distinguishable technology solutions, including forums, knowledge bases, social media groups, and even listservs.
This leads to some confusion about what an online community is and what it isn’t. So, as you explore member or customer engagement options, it can be hard to know which solution is the best fit for your needs.
Knowing more about the functionality of online communities, forums, knowledge bases, social media groups, and listservs can help you
