The Success Community

Hi all! We just launched our community last week. I realize it will take some time to really get rolling, but I'm curious if you all have any recommendations or suggestions on how to drive engagement with your customers. We have a channel model, so we work closely with Partners and Clients alike. So, we can lean on our…

Hi Success Community, @MichaelH and I are excited to host another Vanilla Connect Open Session next week! Join us on August 20th at 11:00am EST. We're looking forward to connecting with Vanilla users to discuss what you're working on and answer any questions you have. Feel free to share what you'd like to discuss in the…

Hey there Community Managers! You've probably noticed when working on your custom Layout Editor themes, there's an option to set conditional visibility: This gives you a lot of flexibility to build a layout that is completely different for members who are viewing it on their desktop computers vs on their phones. How to…

What internal stakeholders typically have strong content potential? How are you engaging with them to build a content cadence to help bring value to your customers?

What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…

Hey all! Our community has an ideation Product Feedback board, and was wondering if it's possible to pull all discussion content? I know you're able to chart discussions with most votes, highest page views, etc. within Analytics, but our Product Team is looking for the actual content within the post. Specifically, the…

Anyone know if badges can be public but only available for some users? We have a badge specific for a few users (a steering committee for the community.) When I go to the badge's page I see the option to request it. Any way to eliminate this option specifically for this badge?

One of the members of my community accidentally had their post sent to spam. Because we have it so that the spam reaction takes away points, she commented that she had fewer points than yesterday. What's an easy way to restore these? Can I update a user's balance manually?

Content. We all know it is important, but it is even more important to be sure you are filling your community with content that matters to your customers. Let's create a library of ideas to help inspire each other… What is your strategy for aligning community content with audience needs? Bonus points if you share what…

Join @pschneider and me at 1PM eastern today (or register and watch the recording at your leisure) to learn more about how Community can elevate Support self service, and see what great Zendesk features we've got and are releasing in the coming weeks!…