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How to add a description to a category page banner
Hi Folks, We are experimenting with adding descriptors onto category pages. We would like to add a short descriptor within the banner, much like the Vanilla Success Community has done. My question is how did you do this? We are not seeing an option to add a descriptor within the banner but it's possible we could be missing…
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Upcoming HLV Connect Session: Theming 🎨
Hi everyone, Please join us for a chat all about theming with Vanilla! @Shauna and I will be hosting two sessions in two weeks: April 11th from 2:00 to 3:00 pm EST: April 11th from 8:00 to 9:00 pm EST: We'll look at the basics of foundation, layout editor, and our favourite widgets. We will examine four theme examples…
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How do you present your Community?
Heyo! Me again! I'm getting ready to present the state of our Community to the company. I'm looking for ideas/suggestions on how you present the state of your Community. Do you use a powerpoint deck? What metrics do you focus on? How do you know you are reporting info. that's helpful for the entire company? Thanks for…
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#TipTuesday: Surveying your community via pop-ups
Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…
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Upcoming HLV Connect: Open Session Reminder
We are getting super excited about our upcoming Vanilla Connect!!! Would love for you to join me @Shauna @Kirstie Macfarlane to share victories/accomplishments in your community that you have recently achieved! We are also looking forward to discussing any questions that you may have for our team and your peers about…
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Adding a LLM AI bot to your community to answer (product) questions
Many first timers (especially in product oriented communities) that go through your community (or even ask a question) aren't looking to join a new community at all, they're not there for your amazing community plan and experience (sorry): they just want an answer to their question, ideally as quickly as possible. To…
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Roadmap presentation
Hi, Could someone from @Vanilla Forums post the presentation and recording from the roadmap meeting the other day, please? Thanks!
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Product suggestion category. Good or Bad?
📢Heyo! We are on the fence about adding a section to allow users to suggest product updates. Has anyone done this? If so, how has it worked out? Our hesitation is that we don't want folks only coming to the Community to suggest product features. Is this something you have had a problem with? Any insight would be super…
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How do you engage your Ambassadors?
Heyo! I'm looking for ways to reconnect with our Ambassadors to get them involved. We are running monthly takeovers where an Ambassador completes a specific amount of posts. Any other ideas on fun and engaging ways to interact with our Ambassadors would be very helpful. Thanks
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Canned responses for mods?
Assuming you have multiple mods and a busy forum, they're probably encountering similar situations on a daily basis that warrant a similar response. How do you handle these? Do the mods keep a Gdoc on hand with canned responses they copy-paste from? What does your workflow look like? Is there a Vanilla Addon that can hep…