The Success Community

In case you missed our Vanilla Connect session earlier today, we talked everything Content Calendars! This session we covered: The importance of a content calendar for community managers Practical steps to create and maintain an effective editorial calendar Tips for planning diverse content to meet the needs of different…

Customer Showcase August 2024: José from Acer Hello friends! My name is José Lefebre, and I am the Community Manager for the Acer Community. We are a small but dedicated team of two: I manage the backend functions of the community, while @ingrid_yost oversees our moderation teams. The Acer Community was launched in…

Heyhey, for us it looks like that: And before I will do some ugly javascript hack I wanted to ask: how can i fix this the best? I dont find any option :( All the best, Florian

Hot on the heels of our Content Calendar Webinar, we got some great follow up questions from @dpuchacz regarding how they can use Monday.com better to organize and review their content calendar. I thought this would be great information to share with everyone, so it's inspired this week's #TipTuesday post! Read on below……

Hi! We have a 'Discussion' tab at the top of our community that shows all recent comments and posts. I have announced a lot of weekly announcements and these seem to dominate the top of the discussion feed. I "sunk" on old posts - does that work how I think it does? Does the "Sink" option unannounce posts? Just want to…

Hi all! We just launched our community last week. I realize it will take some time to really get rolling, but I'm curious if you all have any recommendations or suggestions on how to drive engagement with your customers. We have a channel model, so we work closely with Partners and Clients alike. So, we can lean on our…

Hi Success Community, @MichaelH and I are excited to host another Vanilla Connect Open Session next week! Join us on August 20th at 11:00am EST. We're looking forward to connecting with Vanilla users to discuss what you're working on and answer any questions you have. Feel free to share what you'd like to discuss in the…

Hey there Community Managers! You've probably noticed when working on your custom Layout Editor themes, there's an option to set conditional visibility: This gives you a lot of flexibility to build a layout that is completely different for members who are viewing it on their desktop computers vs on their phones. How to…

What internal stakeholders typically have strong content potential? How are you engaging with them to build a content cadence to help bring value to your customers?

What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…