The Success Community

Hi All, How do you manage Private messages with multiple moderators? Do moderators sign up with their own accounts, or do you share an account? We are unclear how this works in Vanilla. We work in shifts, so it could be a sign off, but we like to be able to see all the PMs in one view, and be able to reply, whoever sees…

We are in the process of getting SSO setup internally so that customers can access our community directly from our app without the registration process. Once we have this setup, if an unregistered customer came to our community via a Google search or any way that's not the app, what does the registration process look like?…

Is it possible to create a custom report with the analytics to see a list of users who registered within a specific time period? I know I could go to the user list in the moderation tab and sort the list by registration date but this might be easier. I am thinking of a use case where someone wants to see a report of who…

Hi all - I wanted to probe this community to ask if anyone had any resources for tracking deflected support tickets in a meaningful way? Currently, we are tracking the no. of unique visitors to our community vs. the no. of unique users who submitted tickets in ZenDesk during the same period. Since launching our community,…

Hi - I am trying to watch the tutorials on this page. I have my glasses on, but the tutorial is so tiny I can barely see it - can you send me these tutorials in a larger size? Thank you, Laurie

Hello! I'm wondering whether anyone shares their product roadmap in their community. If so, how do you share it, and what is your rationale behind sharing it? For context, we're currently revamping how we share our product roadmap with our customers, and using our community to do so is one option we're exploring. Thanks in…

Higher Logic is making big improvements to its web experience in 2023 and we’re looking for two customers to help by participating in a 30-minute interview. An external agency will conduct the Q&A and ask for feedback on how often you visit the website, experience looking for content and your preferred placement for…

A brand community is a special kind of community. All brand communities... aspire to serve both (1) members and (2) at least one organizational (brand) goal. Carrie Melissa Jones and Charles Vogl Linus Torvalds, the creator of the Linux operating system, once said, "a program is only as useful as its users find it…."…

Custom Profile Fields Update! As you might be aware, we initially announced that we’d be releasing our new custom profile fields at the end of December 2022. We ended up delaying that to tie up a few loose ends and add an extra layer of polish. We’re excited to announce that we will now be releasing the new custom profile…

Hello! Looking for some general advice and best practices on how to close the loop on ideas posted to the Community? For context, I'm a team of one and I'm trying to find an efficient way to loop back on older ideas once they have been solved/implemented. My current tactic is to make sure all ideas are properly tagged and…