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Unmark an answer as a solution
Hi dear friends! We are wondering how we can unmark an answer as a solution? We found out that we can unmark solutions on older posts (that have been migrated) via Log --> remove the solution. However, the "old" solution aka Accepted Answer seems to be treated like a reaction. For all newer solutions, we do not have the…
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Vanilla Customers - 5 spots open for CommuniTEA Time!
Hello fellow community builders! We have 5 slots open for our CommuniTEA Time - a chance to connect with fellow Vanilla Customers and Community builders. We meet every 2nd Friday at 2 PM EDT. Click below to join before the slots are filled!
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Best Practices for New Analytics Features
Hi everyone! We've recently been gifted a bunch of new analytics features (thanks Vanilla!), and I'm just wondering what filters and reports everyone is finding the most valuable. I'm particularly interested in the "by Subcommunity" filter since my community has two very separate subcommunity audiences. What data points…
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New support category!!!! I can't post in it or see anything other than the moderator message
Not sure where to post this! @Adrian, I went to the new support category, and I can see it, BUT I cannot post. Is it still supposed to be inaccessible?
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Content Calendars
Hi everyone 👋 I´d like to start a conversation and idea-sharing around content planning and which tools you are using to schedule your content. Soooo - what tools are you using? What's the good, the bad and the ugly you noticed? What is important to know or have? Thanks and looking forward to hearing your thoughts! Esther
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Unique views per thread – How to view, is it possible?
Hello, We know for a fact that we can “view the views” for each thread, but surely the views are not unique, and if an user visits a particular thread multiple times, their views will be added to the total number of views. For example, if a thread has 20 views, one cannot really assume that it generated interest, because…
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Numbers on the dashboards not updating after selecting any date range
Hi Team, The numbers on the dashboards are not updating for our team when we select any date range. Example 1: Average time for the first comment: Example 2: All the status for the date range are showing '0' Example 3: What has been tried: Clearing the browser history and cookies. Using the website in a private/incognito…
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New Year, New Certification?
Hello fellow community wizards! I'm thinking ahead to 2022 and setting some personal and professional goals for the year. Wondering...do any of you have or have experience with the Community Leaders Institute's CPCE (Community Professional Certification of Excellence)? I have a certification (CAE - Certified Association…
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Where did the filter options go?
This is probably a January problem ❄️🎅🤶🎄 I went to build a custom dashboard for our director in Europe. I couldn't add filters to the score card for views? I opened up the one I had made for Asia Pacific and the filters I had added are still there. I spot checked a couple of other new charts and the filters were there. Is…
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Ideas for creating a Beta Program
Recently I got a private request for advice from @Kalyani Kundalia, but I suggested we post here for the collective ideas of the community. I did so with her consent. Here is the question: "We are starting a new Community and I was looking for some ideas on how to get customers to sign up for the Beta program. Can you…