The Success Community

Hey everyone! 👋 When setting up a new community (or refreshing an existing one!) one of the things I always like to review is the member journey including the emails they get. This tends to be an interesting topic of discussion, and I was curious what this community thought about it and what you all were doing to welcome…

Hi everyone, I'm looking forward to hosting next week's Vanilla Connect Session alongside @JSaghbini and @Shauna. This will be an open session, so we're opening the floor up to you to share unique community configurations, highlight noteworthy accomplishments, and ask questions to to other community users. Please remember…

I've been trying to export the CSV of my users using the method laid out here in the API docs, but the CSVs are all blank. Did this url shortcut change or should I report this as a bug to support?

I would love to learn how to create a graph of category views over time for jut one specified category, and I'm having a hard time filtering out the other categories on the graph.

Hi, Is there any way to set up an email notification when a user requests access and is placed in the moderation queue?

Hi everyone! 👋 My name is Manon and I am a Marketing Manager here at Higher Logic. We know how challenging it can be to manage a community, especially if you have a small team. That's why we're excited to invite you to our upcoming webinar on Higher Logic Vanilla's Moderation Services! Be sure to join us Wednesday, March…

Hello! I just learned that when you post a comment on a thread, the url updates and takes you directly to the comment within the thread. However, I can't figure out a way to link directly to a comment within a thread that someone else posted, or is an older post. Is this something that is possible? My use here is that we…

Hey everyone! 👋 Great community starts with a great plan – we use a planning framework called SPAN & CARGO to help you nail down what kind of community you are trying to build and how to get there – whether you’re creating a community plan for the first time, or revisiting your plans for 2023, creating a SPAN & CARGO plan…

Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.…

Hi everyone, We currently only allow customers to post to our Ideas Board but we've had some questions from our Product team about whether internal staff users can post there too. Account Managers/Support team etc. are often given feedback directly from customers and they are wondering if they could post it to the Ideas…