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Putting together a book list for community curious people :)
Hey y'all! Amanda, here. Putting together a book list for people interested in community. A bunch of great books were released last year! I know I missed some. If you can, can you add your faves below and a why you love it or recommend it or a favorite quote? OR/AND add them to this mural that I am building? No sign up…
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Idea - make all data points hyperlinked if appropriate
What do I want to be able to do? Every time a user, discussion, category is referenced, I would like to be able to click the link to take me to the front end of the community to investigate content/people. Why do I want to do that? I'm nosy and I'm always looking into what people are talking about who people talk about.…
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Feedback display order in engagement Out of the box
Issue: On the engagement Out of the box dashboard, the discussion with most positive reactions displays from least positive to most positive. Expected behavior: Discussions with most positive reactions should display in descending order. Reason this is an issue: As a community manager, I want to see what is the one with…
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You probably already caught this - discussion name displays as a number
As I said above, this probably already has been chatted about. Occasionally, the discussion name displays as its discussion ID number.
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Our New Analytics Experience is here!
Release 2021.022 has been deployed to staging sites, and we are thrilled to announce that this includes our long awaited Analytics update! This will be available to use on any site that has Advanced Analytics enabled, and includes: An updated Analytics UI, and out of the box Dashboards to help you understand whats going on…
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The new analytics experience is coming November 2nd!
Thank you to everyone who attended our analytics launch session today at Super Forum! If you missed it, the recording will be posted in the coming days. And while you all patiently wait for it to be live on your staging sites starting November 2nd, check out our launch blog post for a full overview on what's coming. Read…
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How do you define SSO?
Hello community managers! My company (small SaaS) does not yet have any sort of single sign-on process, meaning none of our systems - both internally and externally facing - are integrated. It's long overdue and something we're venturing into next year. I've always had/worked with SSO in past jobs and am very familiar with…
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Incorporating Community into In-Person Events
Hello Community Managers - I wanted to ask this during a CommuniTEA Time chat, but have had too many conflicting obligations on Fridays lately! (@Adrian - my schedule opens back up in September!) So... How do you incorporate your online community into your in-person events/meetings/conferences? We are starting to plan for…
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Vanilla Support Upgrades To Zendesk!
As you may know, Vanilla and Higher Logic are now partnered together. As we continue towards becoming a cohesive team, we are migrating from our current FreshDesk ticketing system over to the ZenDesk ticketing system already in place at Higher Logic. The migration will have minimal impact on how you interact with us - some…
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Super Forum 2021 Customer Awards!
Hey Gang! As you know, we’ve come #alltogether to bring you an amazing conference at Super Forum this year. Something new for those of you using Vanilla is - and I am so excited to share - the opening of nominations for the Super Forum 2021 Customer Awards! We all know community building takes dedication, patience, and…