The Success Community

Hey all, We recently launched our new community, Woohoo! We're thinking of ways to remind our customers of the new change. Has anyone had success with creative ways to re-invite customers to your new community? Thanks for all of your help!

Hi everyone! Asking in this group to see if any other Community Managers are using the groups function in their forum spaces to conduct research? Our research team is interested in creating groups for some of our Beta testers of our product. (we've usually conducted these groups on Facebook) I was wondering if anyone had…

Hi, do you have a portal outside of vanilla that your customers use? This could be where they'd search KPS articles, enter support tickets, gain access to help files, download the latest software update, or direct themselves to an LMS platform. We use Salesforce for this and I'm curious if anyone else uses Salesforce for…

Hello, I'm thinking of adding a spot in our community for folks to have fun. So posting things like happy hour games. Has anyone done this? Is it successful? Let me know. Thanks!!

Howdy folks - Wondering what some of your community KPIs are? Looking for examples to compare with ours and to get new ideas!

Hello Friends, Throughout the year, you’ve been creating memorable experiences and driving business outcomes through your community. It's time to get recognized! We want to celebrate you, your team, and what you’ve accomplished! We want to put your name on a billboard (so to speak) - or fly one of those banners across the…

Can you add the featured collections widget to a category page? We have a category in our community that houses templates and I'd like to feature 3 collections of the specific template discussions at the top of the page. Below is a very (very) crude mock-up of what I'd like to do. This is on the homepage of our staging…

Hi everyone, I wanted to pick the hive-mind about something. Our community started as an Ideas Board only, but with the move to Vanilla, we've been trying to expand the use case. We now use it as a space for users to ask each other (and us) questions, we offer previews into upcoming feature enhancements (including the…

Howdy! Just sharing these accessibility tools from "that guy" on our team that does this for our website, etc. in case they're helpful for any of you who are in the same boat trying to apply this stuff to your communities! Color Contrast Guidelines Color Contrast Checker Hover Accessibility Tips: Make sure hover links…

Yesterday my intern and I were brainstorming some end-of-the-year engagement ideas. One was to send out a Spotify Wrapped-style summary of a member's activity from the year. (# of discussions, comments, questions answered, badges earned, likes received, etc) in a fun, infograph-type format. We love this idea, but imagine…