The Success Community

Hi, Thanks for the new addition to the dashboards. For me, it's not showing up the search names only count. Can you check this one, please? Piyush

As I was talking to our Vanilla support team today I mentioned that we're at a point now where we're considering hiring a community manager. It started me wondering if there is any type of group established here for just that sort of thing. In my line of work, we have a private (invitation only) group for leaders of a…

My good buddy @kraeburn shared this site with me for creating custom badges https://badge.design/ Looks really cool - so thought I would share! Personally I have used https://www.canva.com/. What's your fave tool?

Hi dear friends! We are wondering how we can unmark an answer as a solution? We found out that we can unmark solutions on older posts (that have been migrated) via Log --> remove the solution. However, the "old" solution aka Accepted Answer seems to be treated like a reaction. For all newer solutions, we do not have the…

Hello fellow community builders! We have 5 slots open for our CommuniTEA Time - a chance to connect with fellow Vanilla Customers and Community builders. We meet every 2nd Friday at 2 PM EDT. Click below to join before the slots are filled!

Hi everyone! We've recently been gifted a bunch of new analytics features (thanks Vanilla!), and I'm just wondering what filters and reports everyone is finding the most valuable. I'm particularly interested in the "by Subcommunity" filter since my community has two very separate subcommunity audiences. What data points…

Not sure where to post this! @Adrian, I went to the new support category, and I can see it, BUT I cannot post. Is it still supposed to be inaccessible?

Hi everyone 👋 I´d like to start a conversation and idea-sharing around content planning and which tools you are using to schedule your content. Soooo - what tools are you using? What's the good, the bad and the ugly you noticed? What is important to know or have? Thanks and looking forward to hearing your thoughts! Esther

Hello, We know for a fact that we can “view the views” for each thread, but surely the views are not unique, and if an user visits a particular thread multiple times, their views will be added to the total number of views. For example, if a thread has 20 views, one cannot really assume that it generated interest, because…

Hi Team, The numbers on the dashboards are not updating for our team when we select any date range. Example 1: Average time for the first comment: Example 2: All the status for the date range are showing '0' Example 3: What has been tried: Clearing the browser history and cookies. Using the website in a private/incognito…