The Success Community

There are various methods to improve the success of your community launch, but it will always come down to the actionable steps you are taking to achieve your organizational and user goals. Increasing the success of your launch begins with creating and understanding the outcome you’d like to accomplish with your community.…

Hello friends! After deep discussions with many of you, and the deeper desires for an in-person event, the team have made the difficult decision to pivot our plans for the Conversation22 virtual conference. In lieu of a virtual event, we will be taking Conversations on the road (and in person) for 2023! More details to…

Hi Community gurus, Our team is made up of both Support agents and Marketing moderators. Support answers technical questions and Marketing steps in to increase engagement and champion our Community members. We have separate categories for each of these business areas (e.g. a Support Category around "Using Smartsheet" and a…

As you might have noticed, we’ve added a new look and feel to the HL Vanilla Community using our awesome Foundation theming engine coupled with the new layout editor! Got questions or comments on the new look? Curious about how we set anything up? I’d love to hear about it! 🤓 One aspect of the new theme that tenured…

Hey everyone! I'm a new community manager and am working on the roadmap. We are looking to launch later this fall and I am wondering if there are any other community managers that have an outline of their road map they could share with me. My goal is to have a roadmap and 12 month content plan to share with our internal…

I want to provide our audience with a short tutorial to help them get quicker/better responses in our Q+A community. I'm looking for any best practices you've seen work on how to write/phrase questions appropriately and what type of information is valuable to consider in the body

Hey Friends, We have been busy behind the scenes, with some very important updates coming to our little home here for you in the next couple of weeks. We wanted to also let you know that one of the changes coming is that this category - "Managing Communities" will become public. What does that mean for you? It means we…

Have you ever had a conflict within the community rise to the point of making you blood boil and you were so enraged you could not see? Thankfully it doesn't happen often, or I hope it doesn't. Recently I had this experience in a community I am part of, and the conflict was quite irrational. I'd love to hear from you what…

Hi everyone! Do you know a college student who is interested in online community management and philanthropy? I'm hiring a Community Intern to support growth and engagement in Foundant Technologies' community for philanthropy: Compass. This is a paid internship (minimum 15 hours per week) and remote is okay! Foundant is a…

Hi Vanilla Success Community! I have a question - we have a private community for our customers that is essentially managed by a team of one (me). We're hoping to start involving more internal stakeholders in the community (such as reps from CS, product, support etc.) but we're very conscious of maintaining a particular…