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Help us shape our Higher Logic customer conference agenda
We're in the midst of finalizing the dates of our Higher Logic customer conference - so we will be announcing those to you soon. In the meantime, I wanted to garner opinions from our customers so that we can shape the agenda. At a high level, we'll be virtual this fall and are thinking 2-3 days of hands-on examples with…
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Supporting Groups with current notification status
Hey all! We are at a point that we are starting to think about using groups. Given the current state of notifications for activities in groups, how are you managing groups currently? Do you send out a separate email newsletter? I'm leery to put something in Zapier (if I could) because of subscription permissions etc. I…
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Community Interns
Howdy folks! I'm lucky enough to have a part-time intern supporting our community initiatives, and I'm about to onboard a new person (new person every semester!). I have not had trouble finding community maintenance work and other "meaty" projects to keep them busy, but just wondering... if any of you have interns, what…
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New Look - New Name - New Logo
Hello Friends, I hope this post finds you well. You may notice a slight change on our website and our community today - we are unveiling our new logo. Why now? It is almost a year to the date of the acquisition and Vanilla and Vanilla Forums is being rebranded to better reflect our position as a keybrand within the Higher…
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Community Managers On The Move...?
As I was talking to our Vanilla support team today I mentioned that we're at a point now where we're considering hiring a community manager. It started me wondering if there is any type of group established here for just that sort of thing. In my line of work, we have a private (invitation only) group for leaders of a…
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Custom Badges Design Website
My good buddy @kraeburn shared this site with me for creating custom badges https://badge.design/ Looks really cool - so thought I would share! Personally I have used https://www.canva.com/. What's your fave tool?
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Options for surveys in Vanilla
Hi everyone! I'm wondering if anyone has used Vanilla to create surveys? Here's my use case and what I'm trying to accomplish: I work for a SAAS company and we are using the Groups functionality to host a private beta community for an upcoming feature. When the beta ends, we want to send a survey out to the participants…
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Unmark an answer as a solution
Hi dear friends! We are wondering how we can unmark an answer as a solution? We found out that we can unmark solutions on older posts (that have been migrated) via Log --> remove the solution. However, the "old" solution aka Accepted Answer seems to be treated like a reaction. For all newer solutions, we do not have the…
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Vanilla Customers - 5 spots open for CommuniTEA Time!
Hello fellow community builders! We have 5 slots open for our CommuniTEA Time - a chance to connect with fellow Vanilla Customers and Community builders. We meet every 2nd Friday at 2 PM EDT. Click below to join before the slots are filled!
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Best Practices for New Analytics Features
Hi everyone! We've recently been gifted a bunch of new analytics features (thanks Vanilla!), and I'm just wondering what filters and reports everyone is finding the most valuable. I'm particularly interested in the "by Subcommunity" filter since my community has two very separate subcommunity audiences. What data points…