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Community launch tomorrow!
Hi all- first time poster here…. We are excited to launch our first private community tomorrow. Users will be able to access the community via SSO through our own platform. What are some tips, tricks, and/or words of advice you would offer someone like me who goes live tomorrow?
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Is there a way to remove the "new discussion" button from a specific group?
I'm trying to figure out if I can restrict visibility to the 'new discussion' button in one of our groups, is that possible?
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Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
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Community Manager Bible
Hello friends, I am a Community Manager NOVICE! I may have some natural talents that may lend themselves to being a successful Community Manager, but I'm not sure my foundation is as sure as I'd like. Are there any resources floating around out there that contain general best-in-class practices for a community manager?…
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Vanilla Community Management Academy
Happy Friday Vanilla Friends 🤓 We are excited to announce the launch of the Vanilla Community Management Academy, a new initiative designed to help you maximize your success with Higher Logic Vanilla. Every two months, we will focus on a different topic essential to mastering our platform and enhancing your community…
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Following certain customers/users
Hi everyone, I just had an interesting question from one of our CRMs - is there a way to follow certain customers to get alerts when they post? I don't believe there's a way to do this natively in Vanilla (but maybe I'm wrong!) and I'm curious if anyone has had a similar ask and how they've handled it. Thanks in advance!
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Documentation Updates - 07/16/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Manage the Zendesk Addon Summary: New article that describes the Zendesk addon settings and features, as well as the new permissions that are associated with the addon.…
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📣 Hello! I'd like to introduce myself...
Hi Vanilla community – I’m Paul Schneider, and I’m excited to introduce myself as the new Executive Vice President at Higher Logic Vanilla. Having built communities for two decades and being involved with the Higher Logic team since 2017, I’m passionate about what we do here. A strong community starts with reliable,…
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Community Data Alchemy [ recording 🎥 ]
Ever wondered which data really matters for your online community? Or how to turn those numbers into compelling stories that drive engagement and growth? In case you missed this webinar with Joe Pishgar, Community Executive Consultant, we've got the recording below. Dive into an entertaining exploration of the metrics that…
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AI Chatbot on Community
One of my awesome teams has developed a AI Chatbot for their alumni and students to use. They would love to see it embedded in the Community to entice their students & alum to use it. Of course, we love that here on the Kaplan Community team so wanted to see if anyone implemented something similar? It's being built similar…