-
#TipTuesday: Community Value Cycle
“If we build it they will come!” How often do we hear this refrain as community leaders and assume that our members will feverishly start posting to our forum? All too often and, in my opinion, this is a highly unrealistic expectation. While creating a community environment- digital or otherwise- for people is the first…
-
Making the Case for a Customer Community [ recording 🎥 ]
Did you miss our latest Vanilla Webinar? Check out the recording below: What a Decade of Research Reveals About Scaling Value People are overwhelmed with information, and that is increasing with the onslaught of AI. They crave real conversations and authentic connections. Communities address customer needs while changing…
-
Internal staff & training
Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…
-
Is it time to rename our Community?
Hi Vanilla friends, I've been thinking about this for some while, but am looking for your experiences with this. Our Community hosts a whole load of 'stuff'. Originally it was a peer-to-peer support channel, as such, we named our community… Company name Community. It made sense at the time. But as our community has grown,…
-
Starting a Community / Community Launch Best Practices
Hello everyone! I'm currently in the pilot phase of my community, with plans of publicly launching in early June. 😁 Could you please help answer a few questions and provide any best practices you have regarding having a successful community launch? When marketing your community launch, did you host an event? How did you…
-
🧭 7 Themes to Guide Community Content 🎯
Creating community content and programming requires creativity and structure to ensure long-term success. Without a framework, brainstorming can feel haphazard and ineffective. To guide your brainstorming efforts, consider these seven themes to guide your community content and programs: Education Provide opportunities for…
-
🎉🎉🎉Product Roadmap Embed is Back!
Right before I go on vacation🏝️, I got the BEST news from my good friend @Val — the product roadmap embed is now back in community! Check it out here: ! Shauna
-
Documentation Updates - 05/14/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New articles: Vanilla Analytics Data Sources Summary: Two new articles that describe data sources that enable you to create charts that focus on various aspects of your…
-
Customer Showcase May 2024: Holly from Board
2023 was a transformational year for the Board Community as we laser-focused on our guiding principle: Build a Foundation of Trust. Trust that the Community was actively engaged and aligned with member success, that the product team would review every new idea shared for product roadmap consideration, and trust that…
-
#TipTuesday: Simplifying (Hacking) Your Graphic Storage
One of the things that I needed for my Gain Grow Retain community was an easier way to add images and graphics, especially when it came to ads on the landing page. Being able to utilize categories along with the html widget allowed me to simply paste them into place was a huge time-saver as my sponsor ads were updated…