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Nominations for Champions of Community Awards
Hello Friends, Throughout the year, you’ve been creating memorable experiences and driving business outcomes through your community. It's time to get recognized! We want to celebrate you, your team, and what you’ve accomplished! We want to put your name on a billboard (so to speak) - or fly one of those banners across the…
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Featured collections widget in categories
Can you add the featured collections widget to a category page? We have a category in our community that houses templates and I'd like to feature 3 collections of the specific template discussions at the top of the page. Below is a very (very) crude mock-up of what I'd like to do. This is on the homepage of our staging…
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How do you communicate how your ideas board works?
Hi everyone, I wanted to pick the hive-mind about something. Our community started as an Ideas Board only, but with the move to Vanilla, we've been trying to expand the use case. We now use it as a space for users to ask each other (and us) questions, we offer previews into upcoming feature enhancements (including the…
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Accessibility Tools
Howdy! Just sharing these accessibility tools from "that guy" on our team that does this for our website, etc. in case they're helpful for any of you who are in the same boat trying to apply this stuff to your communities! Color Contrast Guidelines Color Contrast Checker Hover Accessibility Tips: Make sure hover links…
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Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
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"Spotify Wrapped"...but for community members
Yesterday my intern and I were brainstorming some end-of-the-year engagement ideas. One was to send out a Spotify Wrapped-style summary of a member's activity from the year. (# of discussions, comments, questions answered, badges earned, likes received, etc) in a fun, infograph-type format. We love this idea, but imagine…
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Quick Tips for a Successful Launch
There are various methods to improve the success of your community launch, but it will always come down to the actionable steps you are taking to achieve your organizational and user goals. Increasing the success of your launch begins with creating and understanding the outcome you’d like to accomplish with your community.…
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Important Conversations Update
Hello friends! After deep discussions with many of you, and the deeper desires for an in-person event, the team have made the difficult decision to pivot our plans for the Conversation22 virtual conference. In lieu of a virtual event, we will be taking Conversations on the road (and in person) for 2023! More details to…
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How do you all parse out Responsibilities - Reviewing/Answering
Hi Community gurus, Our team is made up of both Support agents and Marketing moderators. Support answers technical questions and Marketing steps in to increase engagement and champion our Community members. We have separate categories for each of these business areas (e.g. a Support Category around "Using Smartsheet" and a…
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New look!
As you might have noticed, we’ve added a new look and feel to the HL Vanilla Community using our awesome Foundation theming engine coupled with the new layout editor! Got questions or comments on the new look? Curious about how we set anything up? I’d love to hear about it! 🤓 One aspect of the new theme that tenured…