The Success Community

This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…

Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…

One of the simplest ways to bring a brand’s look and feel into your community is with custom banners. If design isn’t your day job, don’t worry. Tools like Canva (or alternatives like Pixlr) make it easy to create clean, professional visuals in just a few minutes. Here are some quick tips for getting started: Start with…

Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!

Hey everyone! 👋 I was chatting this week about setting up analytics specifically around gamification with @GingerAnderson and @beckyleung and thought it would be fun to share a few of the charts I found interesting — but I bet some folks in this community have some other interesting charts to share or ask about as well, so…

Hi everyone, My name is Cali and I work with a B2B SaaS Enterprise company. Currently I am working on tracking our top 20-30 companies within our Vanilla Dashboards and was curious if anyone had a cheat sheet/list they could share on the top metrics they report up to their leadership. I have several in mind and already…

I’ve chatted with a few customers about this lately — while you can always get fancy with Power BI or use our Salesforce activity sync feature, sometimes a good old Excel export does the trick 😅 Here’s how you can quickly see activity by company domain using just the User Export and some simple formulas. Step 1: Export…

Online Community Managers are gathering September 24 in San Francisco to mingle and learn. The topic of the talk will be "Navigating Community Platform Migration". Even better than the content will be the connections with interesting people that you make. Please RSVP and join us!

When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…

Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…