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All About Our Easter Eggs!
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
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May Success Community Roundup! 🌮 🇲🇽 🎆
Hey Success Community! 👋 Happy Cinco de Maya month (aka any excuse to eat tacos and guacamole month 🥑) 💫 Product Highlights 🚨 Feature Improvement Alert: RSVP for new Group Events 🚨 🚨 New Feature alert: Filter posts by "no comment" 🚨 🚨 Feature Improvement: Analytics Filtering 📈 🎨 Theming Updates 🚨 Feature Improvement Alert:…
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Welcome Email Examples
Hi Community - Would you be willing to share your welcome email templates/examples? I'd like to improve ours and am looking for inspiration! Also, in what time frame do you send your welcome emails? Immediately upon joining, later in the day, next day? Many thanks!
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#TipTuesday: Community Value Cycle
“If we build it they will come!” How often do we hear this refrain as community leaders and assume that our members will feverishly start posting to our forum? All too often and, in my opinion, this is a highly unrealistic expectation. While creating a community environment- digital or otherwise- for people is the first…
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Making the Case for a Customer Community [ recording 🎥 ]
Did you miss our latest Vanilla Webinar? Check out the recording below: What a Decade of Research Reveals About Scaling Value People are overwhelmed with information, and that is increasing with the onslaught of AI. They crave real conversations and authentic connections. Communities address customer needs while changing…
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Internal staff & training
Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…
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Is it time to rename our Community?
Hi Vanilla friends, I've been thinking about this for some while, but am looking for your experiences with this. Our Community hosts a whole load of 'stuff'. Originally it was a peer-to-peer support channel, as such, we named our community… Company name Community. It made sense at the time. But as our community has grown,…
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Starting a Community / Community Launch Best Practices
Hello everyone! I'm currently in the pilot phase of my community, with plans of publicly launching in early June. 😁 Could you please help answer a few questions and provide any best practices you have regarding having a successful community launch? When marketing your community launch, did you host an event? How did you…
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🧭 7 Themes to Guide Community Content 🎯
Creating community content and programming requires creativity and structure to ensure long-term success. Without a framework, brainstorming can feel haphazard and ineffective. To guide your brainstorming efforts, consider these seven themes to guide your community content and programs: Education Provide opportunities for…
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🎉🎉🎉Product Roadmap Embed is Back!
Right before I go on vacation🏝️, I got the BEST news from my good friend @Val — the product roadmap embed is now back in community! Check it out here: ! Shauna