-
How Are You Building Connection or Operations — or Seeing the Power of Both?
We often talk about Connection and Operations as separate functions in the COMPASE framework. But the truth is—they’re deeply linked. Communities built for connection help members feel safe, welcome, and engaged. Communities built for operations give members tools and spaces to solve problems together. When you build a…
-
Has anyone set up a "Community Rotation" type program?
Hi everyone! I'm looking for some advice as I am in the early stages of scoping out a kind of internal community rotation program to help support me as I am the sole community manager at my company. I run a closed community for customers (we're a health tech SaaS company) and our community continues to scale, it's getting…
-
How do you manage interval vs external announcements in your community?
I'm curious to hear how you all manage announcements that are specific to your users vs announcements that are open to the public? Here is our use case: We have one category that we've used mainly for announcements. Members are not able to post there except our staff, mods, and admins. Now that we are working towards…
-
How can I filter out deleted posts in my Analytics data?
Hello! The forum I run has been inundated with spam posts, which isn't great, but that's something we're dealing with. We'd still, however, like to track how popular the individual tags are to see if our users are interested in a specific tag due to a recent event, for example. However, the tag numbers are being swamped by…
-
July Success Community Roundup! 👙 ☀️ 🏖️
Hey Success Community! 👋 Summer is in full swing, hopefully you're all enjoying some fun in the sun! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What part of your community are you most focused on right now? ⭐️ #TipTuesday #TipTuesday: Keep your community…
-
What Newsletter/Digest format is working for you?
Hi all! We recently launched our community and now that we're one month in it's time for some activity recap, like a digest or Newsletter. At the moment, I prefer to curate the content myself rather than relaying on the Digest feature. With that in mind I was mainly contemplating two options: A community post that lives on…
-
Custom Dashboard to Display Group Stats
I would like to create a dashboard for a new Group that we have created. I would like to see stats for a Group such as: Page views Active Users Visits New Users Most Viewed Pages Downloads etc. It appears that I may be able to get this information using a filter Category Name = Social Groups, but I would like these stats…
-
📊 How to Track Who’s Giving vs Receiving Accepted Answers
🤝 Why These Metrics Matter A healthy community isn’t just about questions getting answered—it’s about who’s asking and who’s stepping up to help. Tracking both sides shows: Knowledge Hubs – Identify members or roles providing the most accepted answers (great for swag 💝 or “Top Contributor” badges). Support Gaps – Spot…
-
June Success Community Roundup! ☀️ 🍦
Hey Success Community! 👋 Happy June, and happy start to summer!! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟 Welcome Nicole Saunders, Our New Customer Experience Leader 🧭 Community Strategy 🎯 The…
-
Are analytics accurate?
Since implementing Custom Post Types (last 2-3 months), we've continually saw a dip in our analytics. I'm curious if others are reporting drops in traffic, new posts, new comments, monthly active users, contributors, and more—or if our site is just performing worse and worse as the year goes on? The following categories……