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Email Digest 🌟 Now a CORE Feature!
Big news as of Release 2024.011 🥁 Vanilla's Email Digest Feature is now available for everyone! We've spent the last few months beta testing this feature, and making adjustments based on YOUR feedback. Vanilla's Email Digest offers several different options depending on the scenario you choose: Users following categories…
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June Success Community Roundup! ☀️ 🍉 🕶️
Hey Success Community! 👋 Apologies for the delay in publishing this roundup, but I've been lucky enough to spend the last month exploring Italy and almost didn't come home… Can you blame me? Anyone else have any great summer plans to share? 💫 Product Highlights Bot traffic and analytics changes with 2024.012 Changes to Our…
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Visibility of 'Read' vs 'Unread' posts
Hi Team, Since going live with the Foundation theme, we have had some feedback (particularly those with vision challenges) as to the lack of differentiation between unread and read posts, as the difference in bold and normal font type looks quite similar (As pictured below) Suggestion to have clearer differentiation…
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Documentation Updates - 06/27/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Vanilla Systems Status Page Summary: This article explains how to stay up to date regarding the current and historical status of the Vanilla servers, systems, and…
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Is anyone combining Chat + Forum? What does your workflow look like?
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
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#TipTuesday: Don’t sleep on the Q&A in Vanilla’s thought leadership webinars
Hey Vanilla community - I want to draw your attention to a valuable part of our monthly thought leadership webinars that you might be overlooking: the Q&A. Every month, we host thought leaders who dive into various community management topics. These discussions go beyond our product and provide real insights you can apply…
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Incorporating Mentimeter or Kudoboard into the Community
Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!
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#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
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Please Help - editing comment or posts won't work, just constantly "loading"
Hi there, I've been having trouble recently that I was able to replicate with other accounts. When you try to edit a post or comment, it only loads constantly but doesn't actually let you edit (to my knowledge). Can anyone help? Thanks in advance!
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How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…