Share Your Community Onboarding Stories!

Heather Wendt
Heather Wendt HLV Staff
in Talk Community #1

Onboarding is one of those foundational components of great adoption. It is the purposeful introduction of new (and existing!) members to opportunities and information that can be a lifelong journey.

  • What are some tactics you are using in your onboarding strategy?
  • Are there any strategies you are struggling to implement?

Let’s share our successes and struggles to empower each other!

Looking forward to hearing your strategies (and helping with any struggles)

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Comments

  • LiselotteP
    LiselotteP Vanilla Ice Cream
    edited October 22 #2

    Hi!

    I can share you my unsuccessful story, maybe this will spark inspiration. I created a bunch of posts that step by step onboarded a new user.

    1. our community changes all the time, and this documentation is no longer up to date.
    2. we don't get page views on these posts, even with widgets etc on the homepage
    3. no one wants to read text.

    I had taken inspiration from D2L's Brightspace onboarding guide here in their Knowledge Base: Community Corner — Brightspace

    Take away for my 2025 roadmap: start again on the onboarding journey. Create video content with the help of AI, short, snappy, clean, easy to follow. Still looking for a tool that will help me do this.

    Curious to see what everyone else is doing!

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