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What CSAT Tools are you using?
Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself? Would love to learn from what others are doing
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Leveraging Generative AI in Community Building and Management [ 🎥 recording ]
Check out this recording of our recent webinar exploring the practical ways you can use generative AI to improve community engagement and simplify your operations. We’ll cover how to use AI to automate admin work, improve communication, and create personalized experiences that keep your members engaged. Diana Morgan, our…
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Tip Tuesday: Struggling to get replies? Try framing your questions like this...
Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…
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Options for surveys in Vanilla
Hi everyone! I'm wondering if anyone has used Vanilla to create surveys? Here's my use case and what I'm trying to accomplish: I work for a SAAS company and we are using the Groups functionality to host a private beta community for an upcoming feature. When the beta ends, we want to send a survey out to the participants…
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Is it possible to Mute specific users?
Hello folks, looking for a bit of advice here… We have a community user who has recently joined and comments on a lot of threads. I'm fairly certain this user is running his responses through ChatGPT and it's gotten to the stage where he is impacting others experience. Is there anyway to mute specific users, or if not,…
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Customer Steering Committee
Who partners with your customers and specifically organizes them into a "committee" of sorts to help direct and represent the voice of your larger community? How do you organize this group? What responsibilities do you expect from them? How do you partner to customize the community experience for the community at large?
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Customer Showcase June 2024: Stephanie from Quantexa
Hi, I'm Stephanie Richardson, Senior Community Manager at Quantexa. The Quantexa Community launched in November 2022 and recently passed 2,500 members. We are a B2B Community and our members are primarily our customers, partners, and employees, as well as a small number of prospects. In November 2023, for the Community's…
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Can you opt out of notifications for a specific thread?
Related to my previous question… Is it possible to opt out of receiving any more notifications for a particular thread? I know you can change your notification preferences, but (please correct me if I'm wrong) these apply across the board. I'd love to be able to let users know how to "mute" threads they may have…
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Moved: Edits to "Manage Users" area in Admin
This discussion has been moved.
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How are you using Vanilla's features to drive engagement?
I haven't talked to a Community Manager yet who wasn't focused on (and worried about) engagement. So I am curious about how are you using the plethora of options Vanilla brings to the table to help… Take a moment to share your 'must use' widgets, page layouts, and personalization to create a space that makes it almost…