-
Visibility of 'Read' vs 'Unread' posts
Hi Team, Since going live with the Foundation theme, we have had some feedback (particularly those with vision challenges) as to the lack of differentiation between unread and read posts, as the difference in bold and normal font type looks quite similar (As pictured below) Suggestion to have clearer differentiation…
-
Gating the entire community
Does anyone gate their entire community? i.e. you can't see any community content unless you're signed in? Is there any reason NOT to do this?
-
Can you show just the homepage and gate everything else?
I'm wondering if I can configure permissions so that guests, unconfirmed and applicants can see the homepage of our community, but if they click anything they are prompted to sign in/register
-
Holiday Coverage for Our Community
Hello friends, Our community here is very important to us, but it's also important we spend some time with our families during the holidays. That said, don't worry, we are still going to be monitoring our community, however we wanted to alert you that from December 16th until the new year, we will have reduced staff. Our…
-
Any advice for inviting customers to new community?
Hey all, We recently launched our new community, Woohoo! We're thinking of ways to remind our customers of the new change. Has anyone had success with creative ways to re-invite customers to your new community? Thanks for all of your help!
-
Using Groups for research, any insight?
Hi everyone! Asking in this group to see if any other Community Managers are using the groups function in their forum spaces to conduct research? Our research team is interested in creating groups for some of our Beta testers of our product. (we've usually conducted these groups on Facebook) I was wondering if anyone had…
-
Customer portals - best practices?
Hi, do you have a portal outside of vanilla that your customers use? This could be where they'd search KPS articles, enter support tickets, gain access to help files, download the latest software update, or direct themselves to an LMS platform. We use Salesforce for this and I'm curious if anyone else uses Salesforce for…
-
A place for fun?
Hello, I'm thinking of adding a spot in our community for folks to have fun. So posting things like happy hour games. Has anyone done this? Is it successful? Let me know. Thanks!!
-
Quick links on category and subcategory pages
Can you edit quick links on a category page? I'd like to be able to either get rid of the "All Categories" quick link or prioritize tags above the all categories quick link. Thanks in advance for the help!
-
What are your community KPIs?
Howdy folks - Wondering what some of your community KPIs are? Looking for examples to compare with ours and to get new ideas!