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Customer Showcase: Building a Rewards Program, uncovering ROI stats, and hosting CSM Competitions
Hi everyone! My name is Anna Yardley and I am the Community manager at Domo. I spend my day-to-day in our online Community Forums, which are hosted on Vanilla. The Domo Community Forums are the go-to space for connecting with and learning from the vibrant Domo community. You’ll get help solving challenges through…
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Data Visualization and Story Telling
Hey community! I'm looking for tips and tricks for reporting and data visualization that can make the value of our community more tangible to the Financial Dept. at our org! Anyone have some custom dashboard views that you like and help you tell a compelling story!?
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Search this community (and your own!) even faster with this fun Chrome hack!
I wanted to share one of my favourite lil browser hacks :) Basically, following these instructions (see below for my TLDR) Scroll down to site search and click "add" Now in that window you can add whatever sites you want to quickly search, I use this for some internal resources, but especially for the Success Community —…
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How do you incorporate your community into in person events?
Hi Vanilla Community members! My company is hosting our annual user conference in February and I'd love to hear how you've incorporated your community into in person events. We have not quite figured this out in past year's events. It's difficult because we encourage attendees to engage with each other on the event app,…
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#TipTuesday: Default Category Following & Notification Preferences
Last year Vanilla released Default Category Following and Default Notification Preferences. Let’s review why you should enable both features. Setting Default Category Following for new members in your community can help streamline user engagements and encourage participation. By doing so, users are automatically subscribed…
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Share Your Community Onboarding Stories!
Onboarding is one of those foundational components of great adoption. It is the purposeful introduction of new (and existing!) members to opportunities and information that can be a lifelong journey. What are some tactics you are using in your onboarding strategy? Are there any strategies you are struggling to implement?…
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#TipTuesday Give a nudge to users who are still using the custom profile avatar.
Here's an idea to add a personal touch to your community. I've created a custom HTML Widget to encourage users to complete their profiles with a snazzy avatar. Having custom photos/avatars help to bring out the personality of your community and encourage engagement. It's why give badges to users who upload their own…
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Monthly Metrics: October 2024 📊
Hey Vanilla Friends 👋 Welcome to a new program we're excited to share with you! For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will share some (anonymized) metrics from 3-4…
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How to Drive People to your Community 🏎️
Hey Vanilla friends! Are you doing everything you can to drive people over to your community? Check out these ten quick tips to make sure you're not missing anything!
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Documentation Updates - 10/10/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Escalation-based Automation Rules Summary: New article providing an overview of the new Escalation-based Automation Rules.…