#TipTuesday: Are you focusing on the User Journey or Organization goals alone?
When selling the idea of community internally, we must ensure the goals of community are aligned with organization goals. This will typically start with the focus of the team or department presenting, Marketing will promote advocacy goals while Support will promote ticket deflection and improved customer experience, while…
Attracting and Acquiring New Users
Managing communities on a large scale is all about making your customers or users super happy 😁, so they stick around and spread the good vibes about your product or service to everyone they know and love. But hey, every awesome community starts somewhere, right? So, if you're working at a startup in its early days or…
Tip Tuesday: Unlocking the Power of Vanilla's Moderation Tools
Hello, Vanilla Community Members! Creating a flourishing online community requires meticulous moderation. Vanilla has a ton of great tools at your disposal, and I wanted to put them all in one place for you to see what they are and how they work! User-Focused Tools: Reactions: Abuse/Spam Flags: Allows users to flag…
Running a community-improvement hackathon
Hi all, At Spryker we run developer hackathons where developers from our (partner/customer) ecosystem work on improving our software. This can be through submitting PRs on Github, building addons or using the API to create nice integrations. I was wondering if anyone has done something similar with their own community, but…
Language Translation Provider?
Hi all, We're looking to expand to meet the needs of our global community to include language translation - for all content, including member posts. Has anyone had success implementing software that integrates with Vanilla, that translates/localizes based on user location?
Featured Collections are live in the Success Community!
Hey everyone! 🙋♀️ Happy Wednesday! You might notice the homepage and discussions page are suddenly looking a little extra spiffy! 🎨 That's because we've added two new widgets - Featured Collections and a Leaderboard. I'm incredibly excited about using Vanilla's new Featured Collections – it's a great way to showcase…
#TipTuesday: Open vs Private Communities – What's Right for your Community
Time for another #TipTuesday! Happy Tuesday, everyone! Are you presently faced with the decision between establishing an open or private community? If that's the case, you're in the right place for some valuable insights. Deciding whether to build an open or private community for your company depends on your specific…
Summarizing and synthesizing Ideas
Hello Vanilla hive-mind! I was wondering if anyone uses any integrations or tools to help summarize and synthesize data from their Ideation categories? My problem is this - we have a very big product with lots of different modules and we get a lot of product feedback. Every quarter I need to meet with the PMs of the…
Revamping Your Community Strategy - Live Event!
Building and maintaining a community is hard - we get it! So that's why we wanted to share our learnings from reviving our own community. The amazing @Shauna is teaming up with ChurnZero on Wednesday, September 20 to discuss our community journey and best practices for driving engagement. Register here!
Apply to Speak at Super Forum 2024
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…