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📆 Partner Event: Lifecycle Advocacy: Explore the Next Level of Customer Activation
Our friends at SlapFive have a great event happening in NYC 🍎 this week that we wanted to share! If you're in the NYC area and rethinking how to scale customer growth, this workshop’s for you. Details below! Growth doesn’t always mean new spend. Advocacy is one of the few strategies that scales through timing, relevance,…
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How to remove the "rejected answer" label to a comment?
Hello there, I'm wondering if there is a way that we could change this label to something else or remove it completely. We really like the new feature where accepted answers get separated from the rest but for our type of our community we would prefer to use some other label for the "rejected answers" or only show the…
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CMD - if Admin/Moderator is flagged, different rules?
Hi hi! We're testing out the different features of CMD - when testing from a Member account, Reports + Escalations work as expected. However I had my moderator try some things from her Admin account: I have an automation rule set up to Escalate reports with a specific Reason. This did not Escalate when I test reported HER…
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Can't use Badgify with custom post pages?
Hi, We used to be able to use Badgify for automatic participation badges for comments in some of our posts. We used this a lot for our engagement content/gamification. When we switched to custom post pages, we're not seeing this option? Is this addon not available anymore for custom pages, just like Polls? We've been…
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#TipTuesday: Defining Your Community's "One Thing"
As a community manager, you’re often asked to have your members do a lot of different things. Q&A, feedback, ideation, testing, use cases, customer stories - the list goes on and on. Before you know it, your community home page ends up looking like Times Square complete with billboards and flashing lights. This quickly…
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March Success Community Roundup! 🌷 🐣 🌱
Hey Success Community! 👋 Spring is finally starting to appear, although so far with more rain than sunshine up here. Hopefully that means we're in store for lots of spring blooms very soon! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Customer Showcase March 2025:…
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How to handle users who want to delete their account?
Hi everyone, I wanted to hear if anyone is willing to share how you handle requests from users who want to delete their community accounts? The way we currently deal with this, is by having users comment in a specific discussion letting us know they want their account deleted. Then one of our community managers or…
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How the Rules of SEO Are Being Rewritten in 2025 [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed our recent SEO webinar, we've got the recording 🎥 posted below for you! Please let us know if you have any questions. Generative Engine Optimization? AIOs? The end of search as we know it? 2025 promises to be a long, strange year for SEO. If you’re wondering how to survive it,…
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What is your most impactful gamification strategy?
Gamification. Great when it works, but getting it there can be a bit of trial and error as you work to understand what motivates your audience. I am always amazed when one of my community members responds to a new rank or badge notification (and I almost always get someone!) I love using ranks to grant different…
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How do you support and/or reward your Super Users?
Creating a super user program can be one of the most impactful strategies your implement - a strong team of community members who are given a focus and utilized in a way that strengthens your community value. But how do you set them up for success? I know that in our Vanilla Success Community, we have an early adopter…