-
#TipTuesday: The Answer After the Answer - Turning Solved Questions into Community Gold
You know that beautiful community moment when someone asks a question, another member swoops in with the perfect answer, everyone breathes a sigh of relief, and the whole thing feels wrapped up with a neat little bow? Amazing. Beautiful. We love to see it. But then what happens? Too often, that helpful answer drifts…
-
#TipTuesday: Give Your Best Answers a Second Life
Accepted Answers are valuable—but only if members can find them. Every few months, review your most-viewed solved discussions. Ask yourself: Is the accepted answer still accurate? Could it benefit from additional context? Does it link to newer documentation? Should it be converted into a knowledge base article? Keeping…
-
GEO for Communities: How to Become the Source AI Cites [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed it, @MariusCiortea and @mcrouse hosted a session covering GEO for Communities. Check out the recording and session details below: AI search is changing how people discover answers online, and community content is increasingly part of the source material AI systems rely on. For…
-
#TipTuesday: Use Category Descriptions Like Tiny Tour Guides
Happy #TipTuesday Everyone, Category descriptions are easy to overlook. They sit quietly under a category name, usually only a sentence or two long, and because of that they can feel like “set it and forget it” text. But those little descriptions can do a lot of heavy lifting. Think of them as tiny tour guides for your…
-
Is there a way to customize individual "create post" pages?
Hello! Looking to create specific page layouts for our different types of post (feedback, questions, etc.). Is this possible?
-
#TipTuesday: Help Your AI Replicator Build Better Vanilla Widgets
You ask the computer for something simple. “Tea. Earl Grey. Hot.” And instead of a perfectly reasonable cup of tea, you get… a lukewarm smoothie in a soup bowl with a garnish of CSS errors. That is sometimes what it feels like to ask AI for “a quick widget.” You might give it what sounds like an easy request: “Make me a…
-
How AI Is Changing the Way Community Teams Work [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed it, we recently hosted a session on how AI is Changing the Way Community Teams Work. Check out the recording below! For most community teams, AI tools like ChatGPT and Claude have become a regular part of the workflow, but they've always had a fundamental limitation: they have no…
-
June Success Community Roundup! 🦋🐜🌻🌞
Hey Vanilla friends 🤗 It is officially Summer, and that means sunshine, heat, and hopefully vacations (at least in the Northern Hemisphere)!! Let's take a look at what's been happening in the Success Community this month: 🍦Vanilla Updates Welcoming additional Community-Minded Voices to the HL Vanilla Community! Important…
-
CMA Academy - Community Strategy Fundamentals Discussion
After completing the Community Strategy Fundamentals module in the Community Manager Academy, take a moment to respond to the following questions: 1. What was your biggest insight from this module? What changed the way you think about community strategy? 2. Which worksheet or activity had the greatest impact on your…
-
#TipTuesday - Category, Tag and User Following
Never Miss What Matters: Personalize Your Community Experience with Following One of the greatest strengths of a thriving customer community is the wealth of knowledge being shared every day. New discussions, product updates, feature ideas, best practices, customer success stories, and expert advice are constantly being…