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How I’ve customised our Community without a developer using AI (and a bit of patience)
Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
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Welcome Nicole Saunders, Our New Customer Experience Leader
We’re excited to welcome Nicole Saunders to Higher Logic, where she’ll be leading our customer experience strategy efforts across the organization. Nicole will be focused on helping customers get even more value from their communities. With more than a decade of experience in community and customer marketing, she brings a…
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🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
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May Success Community Roundup!
Hey Success Community! 👋 Happy May, especially to all the moms out there taking care of everyone (even when they make it harder than it needs to be 😉) Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 CMX 2025 Community Industry Trends Report Survey 📊 Customer Showcase -…
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🎯 TIP Tuesday: The Power of Real Connection
When it comes to building a thriving community, it’s easy to get caught up in the numbers—total members, likes, followers. But the true magic happens in the quality of connection, not the quantity. Ask yourself: Are you creating a space where people feel seen, heard, and valued? Are you starting conversations that…
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CMX 2025 Community Industry Trends Report Survey 📊
Hey there Community Gurus 🔮 If you're interested in sharing your insights in experience on how the community industry is evolving, CMX is hosting an industry report survey that you can participate in. Check it out here!
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Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
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How are you aligning community with the customer lifecycle?
Aligning your customer journey and your community can be a powerful strategy. One that moves from reactive to proactive engagement planning. Looking at 4 key stages where this alignment has the strongest impact are: Engage (your welcome to the space) Nurture (opportunities that encourage deeper participating) Advocate…
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Mapping Your Community to the Stages of the Engagement Journey
Mapping Vanilla platform suggestions and features to each stage of the engagement journey—Engage, Nurture, Advocate, Feedback & Growth—can be accomplished as follows: Engage Welcoming customers into a space where they see immediate value and connection. Onboarding Automations: Use onboarding messages and automated…
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Tip Tuesday: How to use Groups effectively for user research
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…