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All About Our Easter Eggs!
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
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Join us for our next HLV Connect: Building ROI for customer communities 📈
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we've designed a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at…
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Join us for our next HLV Connect: Open Session (November 21st)
Join @JSaghbini and @hannahhowle on on November 21st at 2:00 pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with anything that you'd like to…
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#TipTuesday - Fueling User-Generated Content in Your Community
In the dynamic landscape of the digital era, organizations are constantly seeking ways to grow and enhance their online communities. A key driver of success in this realm is the cultivation of user-generated content (UGC). Harnessing the power of your community members to create and share content not only fosters…
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Customer Showcase November 2023: Heather from Gain Grow Retain
I am Heather, and I run the Gain Grow Retain (GGR) community. Some information about the community I run: GGR is a Community of Practice that was started over 3 years ago to support leaders in Customer Success. Over the years, we have grown from about 1,600 initial members to over 11,000. We are not tied to a product or…
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#TipTuesday: Improving the 'discoverability' of your Community
So you’ve finally launched your community. The implementation might have been 2-3 months but this is a process that started much earlier when you consider you had to do your research, evaluate vendors, build your business case, and build your overall community strategy. This entire process may have started 12-18 months…
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We're spilling our secrets for reviving online communities and driving engagement
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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Help your users to help themselves
Our years in the community realm have taught us that customers really want the option to help themselves. It's a big deal for their overall experience. I mean, a whopping 84% of folks prefer to try and sort things out on their own first, and a solid 79% expect that self-help option. Having an easy-to-find self-service…
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#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…