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SLAs and Best Practices for Responses
Hello Community, We are looking to establish SLAs for response times to unanswered questions and posts. We would appreciate any best practices and recommendations on how others are managing this, as well as methods for tracking posts that need replies. Thank you!
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Allow Users to Delete their own Activity?
Hiya! Is the ability to delete Activity Timeline items an all-or-nothing ability? As Admins and Mods we can remove timeline items (e.g. a profile picture upload). However one of our members requested that they do this for their own profile without needing to reach out. Is there a way we can allow members to delete their…
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Group Functionality
Hello, We're looking to expand our usage of Groups and I have some questions before I move ahead. (Use case for context: we have a particular market of customers that's relatively small. They meet offline to participate in peer-to-peer learning sessions and provide support for each other on our product. They have expressed…
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Are threaded (indented) discussions available?
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
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What is the difference between "Questions solved" and "Answers accepted"?
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
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What are your best Search Metrics?
Hi all! We're looking to swap back to the native Vanilla Search page and are noticing some key metrics that we'd love are not available. Has anyone tried to track the following? Click Event Count - How many overall clicks happened on results from the search page User Query w/Clicks - list of queries (sorted by # of times…
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Showcase Your Ranks and Badges
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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2025 Community Predictions and Trends: What’s Coming Next [ 🎥 recording ]
In case you missed this great session last week, check out the recording below… 2025 has arrived, but what will define the year ahead for community teams? Which trends will reshape how we build, engage, and grow communities, and what should you prioritize to stay ahead? In this panel, top community leaders will share their…
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January Success Community Roundup! ☃️ 🎆 ❄️
Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…