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From Canva to code: how I built the new Gleaniverse community in Higher Logic Vanilla
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
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Excited for Super Forum? We Are Too!
Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
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Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
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Has anyone integrated G2 reviews into their community?
We want to embed G2 into our Vanilla community so users can complete a review while visiting the site. Has anyone had success creating custom code to allow this?
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TipTuesday: Start Small, Grow Strong
Tip Tuesday: Start Small, Grow Strong One of the biggest mistakes people make with communities is trying to go too big, too fast. It can feel exciting to want a big splash, but the truth is… the strongest communities usually start small. A handful of people who are passionate and willing to engage consistently can set the…
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#TipTuesday: Creating extra email addresses
While managing your community, you are likely to encounter situations where extra email addresses are helpful. For example: Sign-up flows: Registering as a new member multiple times to make sure onboarding works smoothly. Event registration: Ensure emails, notifications, and automations trigger as intended for different…
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August Success Community Roundup 🍦 🍉 🌻
Hey Success Community! 👋 I hope everyone has enjoyed these last few weeks of summer, possibly by eating way too much ice cream like me… Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Can your content be summarized away? Search Is Shifting. Are You Seeing the Drop Too?…
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Can't use Badgify with custom post pages?
Hi, We used to be able to use Badgify for automatic participation badges for comments in some of our posts. We used this a lot for our engagement content/gamification. When we switched to custom post pages, we're not seeing this option? Is this addon not available anymore for custom pages, just like Polls? We've been…
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Search Is Shifting. Are You Seeing the Drop Too?
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
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Want AI to Quote You? Make Your Content the Source
We’re all watching how AI summarization is reshaping content discovery. Tools are now pulling answers from across the web in seconds, but here’s the big question: How do you become the source that AI summarizes, quotes, or links to? Lately, I’ve been experimenting with ways to position content for higher visibility…not…