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To Notify or Not To Notify, That is the Question! 📧 🙋
Ranks/Ranking is an essential part of gamification. Ranks are used to see who is actively participating in the community either by sharing content, submitting or answering questions, submitting or voting for ideas, etc. Ranks can drive engagement as well as lend credibility to users and their posts. No wonder we get…
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Public vs Private Communities 🔐
Most communities I’ve worked with have had some sections of the communities available to the public (i.e., guest users aka anyone not logged in to the community), and some sections that are member-only or only visible to specific roles. It can generate some buzz to have exclusive content, but it can also be a bit of a…
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#TipTuesday: A Warm Spot in a Frosty Season: How Heat Maps Help Your Landing Page Shine
When you build a landing page for your community, you’re making your best guess about what members need most, kind of like bundling up before stepping outside. You think you know what will keep everyone warm and engaged, but you won’t really know until you see how people move through the space. That’s where heat maps bring…
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How do you manage dozens of product forums, groups, teams, and initiatives?
I work at an awesome company that wants to scale community across all of our products which means a lot of forums, groups, internal teams, and opportunities. In prep for my 2026 strategy, I'd love to hear how other companies successfully managed this type of scale. I'm looking for ideas on doing this across 50+ products.…
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📣 Season of Sharing starting next week!
Hey Vanilla friends! As we head into the final month of the year, we’re excited to celebrate with a little extra cheer — and a lot of extra knowledge. This December, we’re launching our Season of Sharing, a month-long initiative to help you get even more value, ideas, and best practices from your community platform. ⭐ What…
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November Success Community Roundup 🦃 🍽️ 🥧 🍁
Hey Success Community! 👋 Happy turkey week to those who celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 📣 Season of Sharing starting next week! Excited for Super Forum? We Are Too! 🧭 Community Strategy 🎯 Understanding User Visits & Content Engagement in Your…
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Retrieving group member request comments
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
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#TipTuesday: Want better headlines? Borrow your community’s language.
If you ever feel stuck writing copy, one of the easiest ways to get moving again is to look at the exact words your customers use. Your community is full of them. It’s basically a running transcript of how people describe their problems, frustrations, goals, and wins in their own voices. So whether this is a reminder for…
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Connecting your Community Forum with Reddit
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
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💡 #TipTuesday: Engage in one click with Reactions
Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…