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August Success Community Roundup! ☀️ 🍧 🌻 🍉
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
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#TipTuesday: A Faster Way to Troubleshoot SSO
SSO issues can be frustrating, especially when some people can log in and others cannot. One important thing to remember: there are at least two possible sources of the problem—the Vanilla platform and your identity provider (IdP). Before opening a ticket, gather these four details: Who is affected? Is it one user, a group…
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#TipTuesday: The API isn’t just for developers 💡
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
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Tracking Downloads Within KB Articles?
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
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Best practice for a one time email notification?
Hi all, My community has an important announcement to make and, for the first time in our community's history, we would like our members to receive an email notification ONLY FOR THIS ANNOUNCEMENT. Is there a way to reach all community members via email for this use case? I've explored: - Editing default notifications, but…
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#TipTuesday: Success Advisor or Support?
A field guide for those "Who do I ask?" moments You have a community question. Excellent! But where should it go? Should you contact your Success Advisor? Open a Support ticket? Search the knowledge base? Here's how to get your question to the right team, and get to an answer faster. The 10-Second TestASK YOURSELF: Am I…
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Behind the Community: LastPass [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed our first "Behind the Community" session last week - check out the recording below: Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next phase of community strategy. We will explore how LastPass is using community operations, customer-language…
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July Success Community Roundup! 👙 🏖️ 🐚 🍦
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
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Could MCP and agents help us identify the community content that needs attention most?
I have been thinking about a question inspired by a conversation with a customer: Could we eventually use an MCP connection to identify content that should be rewritten—and could an agent help make the changes? The more I think about it, the more I believe “what should be rewritten?” is only one part of the question.…
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How are you tracking resolved questions
Hey Community, I used to have a strategy in Vanilla Communities where I gave staff a quicklinks widget that was staff only. I'd use Vanilla Filters to create a url that showed me only questions (not discussions that aren't expected to have a resolution), that either had or did not have comments. This allowed me to see a…