The Success Community

I have been thinking about a question inspired by a conversation with a customer: Could we eventually use an MCP connection to identify content that should be rewritten—and could an agent help make the changes? The more I think about it, the more I believe “what should be rewritten?” is only one part of the question.…

Hey Community, I used to have a strategy in Vanilla Communities where I gave staff a quicklinks widget that was staff only. I'd use Vanilla Filters to create a url that showed me only questions (not discussions that aren't expected to have a resolution), that either had or did not have comments. This allowed me to see a…

If you manage an Ideas program, you probably know the pain: new ideas come in, someone has to search for duplicates, compare wording, review older requests, decide whether anything should be merged, and then somehow keep the whole library current. That work gets even harder when your community team is doing most of the…

You know that beautiful community moment when someone asks a question, another member swoops in with the perfect answer, everyone breathes a sigh of relief, and the whole thing feels wrapped up with a neat little bow? Amazing. Beautiful. We love to see it. But then what happens? Too often, that helpful answer drifts…

Accepted Answers are valuable—but only if members can find them. Every few months, review your most-viewed solved discussions. Ask yourself: Is the accepted answer still accurate? Could it benefit from additional context? Does it link to newer documentation? Should it be converted into a knowledge base article? Keeping…

Hey Vanilla friends 👋 In case you missed it, @MariusCiortea and @mcrouse hosted a session covering GEO for Communities. Check out the recording and session details below: AI search is changing how people discover answers online, and community content is increasingly part of the source material AI systems rely on. For…

Happy #TipTuesday Everyone, Category descriptions are easy to overlook. They sit quietly under a category name, usually only a sentence or two long, and because of that they can feel like “set it and forget it” text. But those little descriptions can do a lot of heavy lifting. Think of them as tiny tour guides for your…

Hello! Looking to create specific page layouts for our different types of post (feedback, questions, etc.). Is this possible?

Hey Vanilla friends 👋 We have some exciting news to share! In the next couple of weeks, we’ll be opening up parts of the Higher Logic Vanilla Community to people who are not currently HL Vanilla customers. This is a new step for our community, and one we’re taking with a lot of intention. By welcoming additional…

Hey Vanilla friends 👋 In case you missed it, we recently hosted a session on how AI is Changing the Way Community Teams Work. Check out the recording below! For most community teams, AI tools like ChatGPT and Claude have become a regular part of the workflow, but they've always had a fundamental limitation: they have no…