-
#TipTuesday Give a nudge to users who are still using the custom profile avatar.
Here's an idea to add a personal touch to your community. I've created a custom HTML Widget to encourage users to complete their profiles with a snazzy avatar. Having custom photos/avatars help to bring out the personality of your community and encourage engagement. It's why give badges to users who upload their own…
-
Documentation Updates - 06/10/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. Article update: Zoom Events Integration Summary: You can now use the Zoom Events integration to create an event within Vanilla and use the Create Zoom Meeting feature to…
-
Suggestion Box feature in your community?
Have any of the community managers here found a way to add a "suggestion box" feature to your communities? We would like to have a space for folks to add product feedback in our community, that can connect with salesforce in order to connect the feedback with the users' accounts and allow us to track feedback like we do…
-
All About Our Easter Eggs!
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
-
May Success Community Roundup! 🌮 🇲🇽 🎆
Hey Success Community! 👋 Happy Cinco de Maya month (aka any excuse to eat tacos and guacamole month 🥑) 💫 Product Highlights 🚨 Feature Improvement Alert: RSVP for new Group Events 🚨 🚨 New Feature alert: Filter posts by "no comment" 🚨 🚨 Feature Improvement: Analytics Filtering 📈 🎨 Theming Updates 🚨 Feature Improvement Alert:…
-
Welcome Email Examples
Hi Community - Would you be willing to share your welcome email templates/examples? I'd like to improve ours and am looking for inspiration! Also, in what time frame do you send your welcome emails? Immediately upon joining, later in the day, next day? Many thanks!
-
#TipTuesday: Community Value Cycle
“If we build it they will come!” How often do we hear this refrain as community leaders and assume that our members will feverishly start posting to our forum? All too often and, in my opinion, this is a highly unrealistic expectation. While creating a community environment- digital or otherwise- for people is the first…
-
Making the Case for a Customer Community [ recording 🎥 ]
Did you miss our latest Vanilla Webinar? Check out the recording below: What a Decade of Research Reveals About Scaling Value People are overwhelmed with information, and that is increasing with the onslaught of AI. They crave real conversations and authentic connections. Communities address customer needs while changing…
-
Internal staff & training
Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…
-
Is it time to rename our Community?
Hi Vanilla friends, I've been thinking about this for some while, but am looking for your experiences with this. Our Community hosts a whole load of 'stuff'. Originally it was a peer-to-peer support channel, as such, we named our community… Company name Community. It made sense at the time. But as our community has grown,…