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How are you aligning community with the customer lifecycle?
Aligning your customer journey and your community can be a powerful strategy. One that moves from reactive to proactive engagement planning. Looking at 4 key stages where this alignment has the strongest impact are: Engage (your welcome to the space) Nurture (opportunities that encourage deeper participating) Advocate…
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Mapping Your Community to the Stages of the Engagement Journey
Mapping Vanilla platform suggestions and features to each stage of the engagement journey—Engage, Nurture, Advocate, Feedback & Growth—can be accomplished as follows: Engage Welcoming customers into a space where they see immediate value and connection. Onboarding Automations: Use onboarding messages and automated…
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Tip Tuesday: How to use Groups effectively for user research
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
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How are you helping your customers move into peer leader status?
We all know that communities are primarily made up of Information Consumers (I prefer this to lurkers…creepy!! 🧟) — this isn't a surprise. But have you thought about the fact that every Super User in our community likely started out here? So what made 1 person begin engaging and so many others stay in this unengaged state?…
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Community by Design: The Essential Foundation Framework [ 🎥 recording ]
Community planning doesn’t start at launch. It starts the moment you define its purpose and role in your customer experience. In this session, Izzy Neis, Head of Digital at ModSquad, and Heather Wendt, Senior Community Strategist at Higher Logic, walk through the full arc of community building, from early structure and…
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Integrating an LMS into Vanilla
Hi everyone! We are considering integrating an LMS into our community. We would like to be able to easily link to courses, have badges earned in the courses link back to the community, and be able to possibly award "points" for attending/completing courses. Does anyone else currently do this in their community and if so,…
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Private Group vs Restricted Category: your recommendations please
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
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Tip Tuesday: The Custom Fonts Talk.
You want to funkify your site. You've put your heart into the visual presentation of your Vanilla community. You're comparing it to other communities and you're pretty sure your's is a 10. But then you notice, there are some other 10s out there. You want to go up to 11. You're thinking web fonts! (OK, the real story is…
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How are you ensuring you are meeting actual customer needs?
Hey all! Have been doing some thinking about the importance of understanding your customer journey from both an organizational and community standpoint, and this means first knowing the real needs of your audience. And that starts with talking to them…so here is my question…HOW are you talking to your members? A survey?…
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Can we remove the "Updated [time] by [user]" ?
I love the transparency when someone edits another person's post but I'm wondering if this notification can be restricted by role? There are times when our members post discussions in the wrong places and a simple move to a new category will show up as if the post was updated, potentially creating confusion with our…