The Success Community

Hi Everyone, For those of you who work for B2B SaaS companies, how are you approaching partners? Given some can be selling both your and your competitors' solutions, do you have a separate Community for them? Or are you inviting them in to your customer community? We are also thinking of offering a community experience for…

Hey everyone! In your research, have you found any mathematical models for the growth of users over time? Or even any data showing the growth over time of developer communities? I'm looking to find data around community membership, % of users of products who are in the community and growth rate or even screenshot of a…

I thought it would be fun to share this idea with all of you, and see what kinds of things you might be sending out to your community members! We created a Groundbreaker badge that was awarded to the first 100 members to post in our community. As an extra thank you, we designed this postcard and mailed one to each of those…

What questions do you ask when interviewing potential community managers for your team? Thanks in-advance for your suggestions!

Still in the early stages of building our community and building engagement. We have a small community already signed up for our Forums and I'm looking to gain more information on what brings them to our Forum. I plan on doing some cold outreach and sending out surveys to all the members. I'm looking for questions you all…

Hello everyone, I am thrilled to share some great news with you. Today we announced the acquisition of Vanilla by fellow industry-leader Higher Logic. Like Vanilla, Higher Logic is focused on helping its customers connect people, ideas, and knowledge to drive customer success and engagement. This acquisition brings…

How are others managing job boards in their community? I have a category for open roles with our clients. However, I'd like to clean it up on a quarterly basis so folks don't miss the post date and try to apply to something outdated. Curious how others handle this, delete them? Move old ones to a private category? Update…

Still in the early stages of building our community and ramping up content, I'm looking for a creative way to reach out to clients, bringing them back to the community on a regular basis. Along the lines of Meatless Mondays or Taco Tuesdays, but not food-themed 🤣. Trivia Tuesdays (gamification)? Tipsy Tuesdays (for product…

Wondering where you've been going for professional development opportunities! Are there any certificate/certification programs or online courses out there for community managers? Gee I can't wait for in-person conferences to return. 🤓 #nerdalert Thanks!

Hi Vanilla Community (Vanillans?) - I was just working with our team to get more actions set up in Zapier to hopefully make my life easier. I may be way behind in knowing this, but I learned that once you create a zap process, you can actually share it with others to copy and implement. There's a blue "Share" button on the…