What questions do you ask when interviewing potential community managers for your team? Thanks in-advance for your suggestions!
Hey @stighe - I think you did an awesome job finding @jmanion - would you care to share those questions? @Amanda Petersen or @ndevolites may also have some suggestions!
You're real kind to say so, @Adrian! Appreciate the mention.
I love thinking about these types of questions though @BethV and @linds probably are great resources too.
For me, I want to come out of the interview understanding the person's community philosophy and how they implement it.
Generally, I want to know the type of community manager role and ask questions specific to the work. IE is it an ops role, a team of one, a programs role, an event role, a mod role? CMX has some good material on this.
A good interview starts with a good job description. This is what your interviewee will use to prep for the interview. So, I look at the job description and use a word cloud to pick up on themes in the job description (this should be done by who ever is writing it any way!)
This picks up on the themes I need to ask questions about in the interview. (If the word cloud doesn't match the role, the job description probably needs evaluated).
Once I have the themes I need to get at, I cast a wide net and brainstorm a bunch of questions per theme and then whittle them down to five to ten. I like room for conversation to grow.
Here's some examples of draft questions.
Hi! My questions would be more scenario-based:
Things like that. :) Let me know if there are any questions!
my pleasure @jmanion
@ndevolites and @Amanda Petersen - look at you rockstars - great content
@Kara - thanks for the awesome question ⭐️
This is SO helpful @Amanda Petersen and @ndevolites! Thanks!